Beauty Pie™ - USAAt BEAUTY PIE, our mission is to make you feel like a kid in a cosmetics candy shop. To bring you the fairy tale. To deliver the absolute best in beauty nonstop, at prices so amazing, even a splurge is a steal. Because there should be no guilt in getting gorgeous.
Beauty Pie™ - USA (beautypie.com) has 5,853 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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MR
Didn’t feel products, especially the concealer, performed as advertised
Response from Beauty Pie™ - USAJan 28, 2024
Hi there, Thank you for leaving your honest review and I am sorry to hear the products you tried weren't quite what you hoped for. Please be assured we have passed your comments to the relevant departments to consider. Best wishes, Ivy from Member Happiness Beauty Pie
Angela
I received the highlighter and was so excited to try it. By the end of the day my face/cheeks had a allergic reaction. Not sure if they use some type of glue to make the glitter stay on the face in the ingredients. Unfortunately, I am allergic to that and I bought two tubes......not happy
Response from Beauty Pie™ - USAJan 25, 2024
Hi there, Thank you for sharing your honest review and I am so sorry to hear you have had a reaction to this, this is certainly concerning for us to hear! I have contacted you over email to discuss this further with you and have this investigated with our Quality team. If the second tube you have hasn't been opened, we can certainly accept this as a return and provide a full refund for the item. Please be assured, we have passed your feedback along to all relevant departments to review. Best wishes, Ivy from Member Happiness Beauty Pie
customer
It's too dark, I've been trying to exchange it. How do I do that?
Response from Beauty Pie™ - USAJan 25, 2024
Hi there, Thank you for sharing your honest review. I am afraid at this time we don't currently have an exchange program in place. However, if you would like to be shade matched our team can help match you to one of our Beauty Pie makeup products by using the name and shade of the product you currently use! In addition, I appreciate you may not wish to use this product anymore therefore, I have contacted you over email to discuss this further with you. Best wishes, Ivy from Member Happiness Beauty Pie
customer
It’s not made for my shade/color
Response from Beauty Pie™ - USAJan 25, 2024
Hi there, Thank you for sharing your review and I am sorry to hear the shade you have purchased isn't quite right for your skin tone. Our team is always happy to help with shade matching for our makeup products, all you have to do is pop us an email at [email protected] with the name and shade of the product you currently use and our team of experts can match this for you! I appreciate you may not wish to use this product, therefore I have contacted you over email to discuss this further with you. Best wishes, Ivy from Member Happiness Beauty Pie
customer
Package never showed up
Response from Beauty Pie™ - USAJan 22, 2024
Hi there, Thank you for sharing your feedback and I am so sorry to hear you haven't received your order yet. I had a look into the status of your order and can see this was marked as delivered on the 12th of January. Therefore, I have reached out to you over email to discuss this further with you. Best wishes, Ivy from Member Happiness Beauty Pie
customer
My issue has not been resolved
Response from Beauty Pie™ - USAJan 22, 2024
Hi there, Thank you for sharing your review. I had a look into the previous correspondence on your account and can see your issue was being investigated with our Quality team and has been resolved as of yesterday. I apologize for the wait, please do let us know if there is anything else we can help you with. Best wishes, Ivy from Member Happiness Beauty Pie
customer
Disappointed in the shade way too orange for me.
Response from Beauty Pie™ - USAJan 19, 2024
Hi there, Thank you for sharing your feedback and I am sorry to hear the shade you purchased wasn't quite right. If you need any help with shade matching, you can always reach out to our team and we would be happy to help with this. Please be assured, we have passed your feedback along to our team to consider for future. I have reached out to you over email to discuss this further with you. Best wishes, Ivy from Member Happiness Beauty Pie
customer
I was shipped the wrong color
Response from Beauty Pie™ - USAJan 19, 2024
Hi there, Thank you for sharing your feedback, I am sorry to hear you were sent the incorrect colour. It sounds like this was a case of human error at our warehouse, please accept my sincere apologies for this. I can see our team has sent you a replacement on express delivery to ensure you receive this as soon as possible. Please accept my sincere apologies for the disappointment caused by this. Best wishes, Ivy from Member Happiness Beauty Pie
