Beauty Pie™ - USAReviews of beautypie.com

I didn't get the response from you when I sent an email. Only when I sent another email, asking when my ticket would be reviewed, did you respond. If you are only going to allow one promotion at a time, do not put a banner on your homepage stating if you buy 7 items you automatically get free shipping. Because I did not and I bought more than 7 items. Honestly, I think since this was your error, you could hand still honored it. Customer service is key to a business. I'm not a yearly member, only did the day pass, but if you really wanted my annual membership, you could have shown good faith and credited my shipping I paid.

I have soo many products over 17 from beauty pie that are amazing, but I bought the shampoo and conditioner, leave in spray and I am so disappointed. I thought my hair was a little dry beforehand but now having used it is worse. I would absolutely not recommend any of the hair product.

I used to love your products and mission but I feel like as the business has grown the prices have continued to climb to comparable prices to luxury skincare brands. I recently purchased over $150 worth of products, waited 3 weeks and my items never came. When I called Beautypie to resolve the issue, there was no apology for the delay and they realized the order had not even processed yet they took my money. They dispatched the order but did not even cover shipping or give me a refund for my long wait. I had to resolve the issue via paypal, I was very unimpressed. I would rather try other brands if your pricing just continues to climb, while the packaging and customer service is mediocre. Disappointing because I truly loved the products, mission and price point, but it seems things have shifted at the company. I’ve been a customer for well over a year and have spent hundreds of dollars, but I will not be renewing my membership.

I have had issues updating my password on my account in the last week. I have tried the "Forgotten password" and not gotten an email. I have checked my spam/Junk as well and nothing. I just placed an order and received it a week or so ago. Went to try and look at my account and password no longer worked. I reached out to customer service via email and have yet to get a response, but I did get this review so I know my email address works. Any help would be very much appreciated.

I love the idea of cutting out the middle man but if I can’t return products that cause me to break out this system is useless to me.

I was excited to try beauty pie products based on the reviews, and the brands claim to have clean products. Upon receiving my items, and reading the labels, the products are not up to my standards of what clean products actually are. All of the products I ordered contain synthetic fragrance, PEGS which are carcinogenic, synthetic dyes and so on... I will definitely not be ordering again or recommending this brand.

It’s a shame to me that Beauty Pie won’t accept exchanges for products that don’t work for people. I have received a few products that I like, but about half of about 8 that I ordered were far too sticky to use or not moisturizing enough even though they’re listed as for dry skin. I ended up with so much hair and lint stuck to my face that I had to stop using them. I understand that it’s a hygiene issue, but I know of no other beauty companies that wont accept a return or exchange and just damage the products out. It’s also a shame that the website isn’t clearer about this policy before you join. Please either start selling samples or change your return policy. I’m more than happy to pay a few dollars to try a product line as opposed to committing to a full sized jar. Also, please start offering some very heavy products for people who have truly dry, dehydrated skin and live in cold environments.

Placed my order 11/29/21 and to this date I am still waiting. Had to contact customer service several times to get any kind of resolution. When my replacement order was placed I was told I would get a confirmation email. Never received so had to call back and was told they forgot. Then the same thing happened with the shipping confirmation email, had to call again for this and request and was told “they probably forgot to send”. The people I spoke to were very pleasant but the follow through was just NOT good. Having to call back and request things again and again after being told it would be taken care of is annoying and made me feel like I was annoying them. After spending several hundred dollars this is not the shopping experience I was hoping for 🤷🏻‍♀️