I was a little skeptical at first when I came across beautyliv.com However, after I did my research everything seemed good to go. I made my purchase on the 26th of December. My package was shipped that Wednesday. It was delivered to me on Thursday. I was pretty impressed how quickly my order was processed. Also how quickly it was delivered. All though I did pay for expedited shipping. I will definitely be making more purchases from beautyliv.com in the near future.
Response from BeautyLIV.comJan 1, 2023
Sherrine, thank you so much for your heart warming review, it means a lot to us! It was so lovely serving you and the pleasure is absolutely ours. We are wishing that 2023 brings forth wonderful times for you and your loved ones!
AL
Alicia
Perfume smelled awful...they won't refund me!
I ordered Angel perfume by Mugler 3.4 oz refill bottle for $82 plus shipping. It arrived promptly and I was so excited as this is my favorite perfume. I opened the cellophane wrapper just at the very top of the package so that I could smell the perfume and it was awful. So sweet like cotton candy and nothing like the rich spicy/ musky/patchouli scent that I loved. I contacted BeautyLIV and the said they don't refund open bottles. Well, how was I supposed to know if smelled bad if I didn't open it? I'm so furious and out $88. What a bad experience. Avoid ordering from them!
Response from BeautyLIV.comDec 28, 2022
Dear Alicia,
We are very sorry to hear your words and would like to make an explanation to prevent misunderstanding for the people who read your review.
The conversation between you and us is below.
Alicia Beck
"I did some research and now discover that the formulation has been changed. I want to return the product to you."
BeautyLIV
"Unfortunately, we don't accept returns if the item is opened or used since it becomes unsuitable for reselling. (It's stated on our return policy page.) If your item wasn't opened or used, we would accept your return and issue refund. Thank you for your understanding."
Alicia Beck
"All that was opened was the sticker on top. Can’t you just put a new sticker on?"
BeautyLIV
"We completely understand you but we can't put a new sticker on it since it won't be the original sticker. As we mentioned before, if your item wasn't opened or used, we would accept your return and issue a refund."
YOU REQUESTED FROM US TO PUT A NEW STICKER ON AN OPENED & USED ITEM AND SELL IT TO ANOTHER CUSTOMER LIKE A NEW PRODUCT. THIS IS NOT ACCEPTABLE FOR YOU OR ANOTHER CUSTOMER BECAUSE WE HAVE NEVER SOLD AN OPENED OR USED ITEM BEFORE.
All products sold on BeautyLIV.com are 100% authentic guaranteed. We directly purchase products with invoices from major manufacturers and distributors, so all products we sell are guaranteed to be authentic. We definitely stand behind all products we sell. Absolutely NO dilutions, imitations, or knockoffs.
Sincerely,
BeautyLIV
JM
Joanna M.
Always happy
Always happy
Response from BeautyLIV.comDec 27, 2022
Thanks very much for leaving this review, Joanna. We really appreciated it and are always here for your beauty needs!
SM
syrah M.
Hermes Twilly D'Hermes Eau De Parfum Spray for only $50
wonderful and fast delivery, great price
Response from BeautyLIV.comDec 27, 2022
It's wonderful to hear you are happy with the service Syrah and your review is hugely appreciated! We look forward to serving you and having a long standing relationship.
AV
antonio V.
I love beauty LIV.com
Was a great price, they did pack well what I got and delivered on time I will use them again
Response from BeautyLIV.comDec 22, 2022
How nice to hear from you and thank you so much for your kind words, Antonio. We too look forward to serving you for the many years to come!
AD
Antaya D P.
I had a bad experience with shipping
I had a bad experience with shipping, but I understand that it wasn’t the company’s fault. Your company is amazing.
Response from BeautyLIV.comDec 22, 2022
Dear Antaya,
We are making this explanation to avoid misunderstandings for the people who read this review. Please do not misunderstand us.
As you mentioned, it wasn't our fault...
Your order was placed on Thursday, December 8 and we shipped it on the same day with Priority Mail. The expected delivery date by the carrier was Tuesday, December 12 but they couldn't deliver it on time. They delivered it on Friday, December 15.
We apologize again for the inconvenience and appreciate your understanding. Shipping carrier companies are rarely late during peak and holiday seasons due to overflow shippings...
Thank you again for your business, we wish you many happy years and exciting new chapters!
VS
Vicki S.
Easy as could be.
Easy as could be.
Response from BeautyLIV.comDec 15, 2022
We are so pleased to hear you had a wonderful experience. Thank you for taking the time to post this kind review, Vicki!
WP
WP
BeautyLIV's payment system is not…
BeautyLIV's payment system is not working properly. I was attempting to buy perfume for a gift. I tried multiple times (and cards and they all have plenty of money available for the purchase) over two days. The system did not work and you CANNOT CONTACT A LIVE PERSON. This is unacceptable and you lost my business forever.
RESPONSE TO BEUATYLIV'S REPLY: You are incorrect as well as inattentive. IF you will read my review, my chief complaint is that YOU HAVE NO LIVE PERSONS WITH WHOM A CUSTOMER CAN SPEAK WITH WHEN A PROBLEM OCCURS. So, the problem relates to you. You flagged my post just because I gave you a negative review for poor customer service. That is more indication of your poor service.
Response from BeautyLIV.comDec 13, 2022
Dear Wesley,
We would like to let you know that this issue isn't related to us, it's related to you.
The reason why you couldn't place an order is you failed the 3D Secure Authentication 5 times during checkout.
What is 3D Secure Authentication?
For extra fraud protection, 3D Secure (3DS) requires customers to complete an additional verification step with the card issuer when paying. Typically, payment system directs the customer to an authentication page on their bank’s website, and they enter a password associated with the card or a code sent to their phone. This process is familiar to customers through the card networks’ brand names, such as Visa Secure and Mastercard Identity Check.
Sincerely,
BeautyLIV
