Leon
READ the Return Policy before making a purchase!!!
Most buyers do not read return policies, mainly because most online sellers have their return policy separate from products being sold. BeautyLiv do sell authentic name brand product, and they do ship to you for free. But, if you have to return something to them they will send you a return label and deduct a $25 fee from your refund amount for shipping and return label costs. Therefore, the original free shipping is NOT free if you need to return product. I would suggest, make sure what you are buying from this online retailer is something you know you will not need to return! I learned my lesson the hard way. I would prefer this retailer make their return policy more transparent at checkout. I'm rating the retailer 3 stars because of their return policy fees.
Response from BeautyLIV.comOct 16, 2025
Dear Leon, We strive to offer the best possible prices by working with very thin margins and securing the best rates from brands and distributors. Our goal is to ensure our customers receive excellent value for their purchases, which is why we also offer free shipping on orders. Regarding returns, our policy states that customers are responsible for return shipping costs when an item is being sent back at their discretion. However, if an item is incorrect or defective, we will gladly provide a free return label and cover all associated shipping fees. This policy is clearly outlined on our website, and we believe it allows us to continue providing competitive pricing while also supporting our customers when there's an issue with their order. Unfortunately, in your specific situation, as you wish to return your order, we are unable to offer a complimentary return label. Thank you for your understanding, BeautyLIV.com