Rachel R.
They need to be more transparent but they came good in the end.
I ordered some skin care products on 8th January. I received an e-mail shortly afterwards, thanking me for my order and assuring me I wouldn’t be charged any taxes, as I had already paid taxes when ordering. I checked my online banking and my bank had charged me over £3 for an international transaction. Then, I received a text message yesterday saying that my parcel was being held and that I have to pay a further £1.50 to release it. I contacted Beautylish to ask them to help, i.e to pay for the release of my parcel, and have received no response. I will not be ordering from them again unless they sort this out. I lost my job recently, so can’t afford to lose more than £35 for an order I won’t receive! Just a quick update to my previous review, I have now given the company 4 stars because they dealt with my complaint swiftly and professionally and I now have my products! I would give them another chance in the future due to the way they dealt with the issue and my products look great!
Response from BeautylishJan 19, 2021
Hi Rachel, I'm so sorry to hear the carrier is requesting additional fees, as that should not happen. We'll be in touch shortly to assist and if you have any questions, let us know at [email protected].