BeautylishReviews of beautylish.com

Response from BeautylishFeb 11, 2022

Bonjour Asma, merci de nous avoir contacté ! Nous sommes tristes d'apprendre que vous n'avez pas encore reçu votre commande ! Nous vous contacterons par e-mail pour vous aider davantage ! Dans l'attente de votre réponse! Hi Asma, Thank you for reaching out to us! We're sad to hear you have not yet received your order yet! We'll be following up with you via email to assist further! Looking forward to your reply!

Response from BeautylishJan 29, 2022

Hi Shirley, sorry to hear you have not received your order yet! You may always view our contact information on our website at www.beautylish.com, and our information is always listed on our order confirmation emails. You can contact us at 1-877-992-5474 or you may email us at [email protected] and we are happy to help track down your order. We hope to hear from you soon!

Response from BeautylishJan 19, 2022

Hi Sherry, we are sorry to hear that you believe we have not resolved the issue related to your Beautylish order. Our records show that your order was delivered to your address on 12/10/21 at 2:08pm your time (left on the porch). On 12/10/21 you contacted Beautylish by email stating your order was not received. We responded to your email the next day with our apologies and initiated a tracer with the shipping carrier regarding the package. On 12/13/21 we reached out to you by email to ask if the package had turned up. You replied to that email on 12/15/21 stating that the package had not been received and we replied the next day to that email offering a refund or reshipment. 12/25/21, an email response was sent by you requesting a reshipment. We then received a follow up email from you that same day requesting that a refund instead be issued. We responded on 12/26/21 to your refund request and a refund was issued that same day, 12/26/21. Within that email reply, we advised that a refund may take 3 to 5 business days to appear as a credit on the payment method and to reach out to your bank or credit card company to also verify the refund time frame. Yesterday, 1/18/22, you contacted Beautylish asking if the refund had been issued and you indicated you had not received our emails. We replied this morning confirming the refund was issued and provided the date and amount of the refund. We are sorry to hear that you believe we did not resolve the matter to your satisfaction.

Response from BeautylishDec 6, 2021

Hi, Thank you for providing your feedback regarding your Beautylish order. That is definitely not the experience we want you to have with your orders! Please check your email as we just sent you an update on how the issue has been resolved. Please don't hesitate to reach out to us at [email protected] for any questions regarding your orders; we are always happy to assist. Thank you.

Response from BeautylishNov 24, 2021

Hi Lindsay, so sorry to hear you did not receive your order that was delivered on November 19th to you! We are reaching out to further assist. In the future, you are always welcome to call us at 1-877-992/5474 or email us at [email protected] if your order does not arrive to you. We hope to hear back from you soon.

Response from BeautylishNov 10, 2021

Hi there, we're sorry to hear that your order was missing an item! We'd love to help you further with your order, but unfortunately we aren't able to locate your order information. Please give us a call at 1-877-992-5474 or reach out to us via email at [email protected] for further assistance.

Response from BeautylishSep 15, 2021

Bonjour! Nous sommes désolés d'apprendre que votre commande d'origine a été perdue auprès du transporteur, mais nous sommes heureux de voir que l'une de nos conseillères en beauté a pu vous expédier une commande de remplacement! Nous espérons que vous appréciez vos nouveaux produits et n'hésitez pas à nous faire savoir si nous pouvons faire autre chose pour vous aider! Hello! We're so sorry to hear your original order got lost with the shipping carrier, but are so happy to see one of our Beauty Advisors was able to ship a replacement order out to you! We hope you're loving your goodies and please let us know if there is anything else we can do to help!

Response from BeautylishSep 11, 2021

Hello there, Thanks for sharing your feedback! We do our best to be as quick as possible to ship your order out to you! As shown on your Order Confirmation, our current processing time frame for new orders is 5 to 6 business days. Once we've packaged and shipped your order, you'll receive an email confirmation that includes a link to track the delivery status. To stay up to date with your order, ensure you are logged in to your Beautylish account and follow this link - https://www.beautylish.com/order-history. We hope this helps and thank you for your patience. Please let me know if you have any additional questions!