LKL
Buyer beware
Buyer beware. I spent over $100 for a promotion to receive $20 for a “gift card” on a future purchase. I had to return an item from the over $100 order due to an allergic reaction around my eyes (which I had to see a dermatologist for). Much to my surprise they kept $20 from the $41.83 cash I had spent on the item stating now the “gift card” was voided. (Ie they only returned $21.83) I have happened to not use any items on the order I spent the $20 gift card on and now they will only give that in $20 store credit. I’m sorry you cannot have it both ways on each order. Either you take the $20 cash away on one order, or refund in $20 store credit on the other. You cannot do both. Essentially they have taken $20 of my hard earned money and have locked it into their store as a “promotion”. When you spend cash, you should get the return in cash. When you spend store credit then return in store credit. And if the promotion the store has “voided” then it is voided. You cannot default back to the promotional value after you have voided it. I spend hundreds of dollars on beauty items a year on several different beauty websites. This the ONLY website that I have experienced something like this. They have very poor customer service and I have also heard through the grapevine they don’t treat employees well. If employees aren’t happy that will translate to poor customer service. I really encourage everyone to shop elsewhere and especially beware when there is a “promotion”.