Leah Renee H.
First time shopping and it was horrible
So a made a $150.00 purchase of Peter Thomas Roth items on June 21st. I waited the 3 to 5 days for my items to ship, when they didn't I emailed them and received a response that the process time takes 7 to 10 business day and to look at the FAQ's if I wanted to look at their shipping policy. I did in fact do that and the process time they gave was for overseas. I then emailed them with screenshots of their policy and it shows 3 to 5 day processing if it's shipped in the United States 1 to 3 days if you get it expedited, which in fact I did. They sent me another email letting me know that they refunded my expedited shipping which I never asked for them to do and had gotten worried that my order wouldn't be expedited so I asked for a manager. They did get back to me and finally told me the real reason my order wasn't shipped, it was because my items were on back order and that my order would still be expedited, then they proceeded to tell me I had to wait another 6 to 11 days from the date of June 30th to receive my order. They also gave me a 5 dollar credit which feels like a slap in the face because what is that going to do. I would of rathered of gotten a 30 to 35% off my next order which seems fare especially having to wait a month for my order. I finally received a message that my order was shipped so I was so happy, but when i received it was only one of my item which they never informed me in the email. So i emailed them again and let them know that because i had to wait a month for my items they should overnight them to me. They ignored me again. My other issue is that they have a warning on items that are on back order, there is nothing letting customers know that they are on back order. So I didn't have a choice on if I wanted to wait for the items, because it was already done and i had already waited almost 2 weeks i decided to keep my order. I have emailed them and let them know how I felt and how I think it is wrong that they are not telling customers when something is on back order. I looked at their reviews and there amazing so what happened to the customer service for me, because everyone is raving about their customer service and shipping. Was it because I was a new customer, did I not spend enough or was it because I questioned them I just don't get it? Also I still haven't received the rest of my order bit it has been shipped it should of been here today, but now it shows Monday. This was the first time I ever ordered from them. SMH