BeararcheryReviews of beararchery.com

I’m extremely disappointed with the customer service I received\. I ordered a DMFD RTH compound bow but accidentally purchased the version that didn’t include the sight, stabilizer, and other accessories I intended to get\. I contacted customer service hoping to resolve this simple mistake\. I offered multiple reasonable solutions, including paying the price difference through an invoice, purchasing the missing accessories separately, or exchanging the bow through a local authorized dealer\. I even offered to pay the difference using a discount code I had available\. Unfortunately, every suggestion was rejected, and I was repeatedly told that my only option was to return the bow, wait for a refund, place a new order, and wait another two weeks for the replacement to arrive\. The difference in price was only around $20–$25\. I wasn’t asking for anything for free\. I was simply asking for a reasonable solution and was willing to pay what I owed\. Instead of making an effort to help a customer, the representative seemed unwilling to explore any alternatives or escalate the issue to someone who might be able to help\. I understand that companies have policies, but good customer service means making an effort to resolve problems when they arise\. Making a customer go through an unnecessary return and reorder process over a relatively small price difference is frustrating and disappointing\. **This experience has left a bad impression of the company and its customer service\.** I hope management takes the time to review situations like this and gives its customer service team more flexibility to help customers rather than simply telling them there is nothing they can do\. I wanted to get this situation resolved, not make a big deal out of it\. Unfortunately, the way it was handled turned a simple ordering mistake into a frustrating customer service experience\.

Bow broke within 48hrs. Contact support say they will send a shop near me the parts I need. Sounds good untill you get there and the shop says it's like $200 for what needs to be done. EVERY person in the shop told me it's just bad business on yalls (BEARS) end since the bow was so new it's no reason they didn't just send me another one. So just having to pay to get it fixed bc its time to hunt. No one has time to take 2 plus days for a repose and get the runaround, and by the time the parts get here after the shop talks to yall would be 2 more weeks without a bow WHATEVER YOU DO DON'T GO WITH BEAR. The bows and services are TERRIBLE

Fred bear has poor quality bows and i would not recommend their bows to anyone. The reason for this is i bought a Custom Codiac T/D bow 5-6 years ago, used it less than 10 times, and when i sold it yesterday i got a message back from the buyer after he had inspected the bow closer, he found that there was a crack in the stringer arm exactly where the locking bolt is, a clear manufactering flaw. When paying 700$ for a bow one would expect it to survive a lifetime of usage, but this bow didnt survive 5 years being stored away in my cabin not being used. Also they refused to make things right and give me a new part, saying the waranty is no longer valid on the bow, even though the crack is a clear manufactering flaw on their part. So yeah, if you are reading this and are concidering a recurve bow, i would find someone else, someone that cares about theie products and reputation.