L. D.
Never again
I ordered a 2-piece swimwear ensemble. The bottom half arrived with an illegible packing slip. When I called to inquire as to if and when the top half would be shipped, I was told "it should have been in the same box." ???!! The customer service rep assured me they would rectify the warehouse error by shipping out "another" top, which I am still waiting for. At this point, even if the top arrives and I don't have to dispute the charge, this entire experience was enough to make me not want to do business with a company as haphazard as this one again.
Response from Beach House SwimwearFeb 24, 2014
Hello Lisa, We do apologize for this inconvenience. When you contacted us on 2/21/14. We did contact our warehouse right away to discuss your issue. We quickly told them to send you your missing item. It was shipped that day and it is due to arrive today 2/24/14. We are so sorry that you had a bad experience with us. We do hope that you try us again. We appreciate your business. Customer Service is our Top Priority. If we can be of any additional assistance, please feel free to let us know! Regards, Customer Service.