beachbound.comReviews of beachbound.com

Purchased the travel insurance, Canceled but have not received our refund, It has been over a month.

Worst ever! I advise not to book through beachbound. The customer service agent is not knowledgeable & they're rude. They don't know what they are doing. They said one thing and did something totally different from what was discussed. I will never use them again

They delayed making a payment to suncountry so we had no confirmation # with suncountry to book seats, so the good seats were taken

Bunch of false promises when I booked my vacation. We didn’t noticed until we took our trip that they overcharged us for the flight and the crappy hotel room. Donot use them. The hotel room was on the poor old side of the hotel, overcharged us to provide special seat which was not happening. She charged so much for the hotel and the flight. Everyone was shocked about how we paid for a crappy room and return flight. They lost a good customer. They compromised the delivery of service and charged more than others.

I booked my vacation package with Beach Bound Vacations to Jamaica. My flight involuntarily got canceled three times and I decided to cancel my reservation. I received an email from the airline saying that I will be compensated my full refund. I spoke with several agents from Beach Bound stating that I will receive my full refund and every agent told a different lie on when I’ll be receiving my refund. It’s been 25 days now since I’ve been fighting with Beach Bound and there is no resolution. Frontier has already issued my refund to Beach Bound, I do not understand what it’s taking their accounting department so long to issue it back to me. This company is a scam! Beware of them.

I don’t even think a 1 star is low enough! We booked a trip for 9 people and had to change destinations. While changing destinations one of our party’s name got changed wrongly. It has been a month long struggle our flight is tomorrow and it has not been corrected. One email stating it would be corrected 7 day before flight. Now I am on hold again with a nice lady who doesn’t have any power to do anything to help, you can’t get to anyone who can do anything. If they resolve everything and refunded our money I WOULD NOT EVERY use this sight again!

Bought the travel insurance - can't use the travel credit without calling to book because their "IT department doesn't know when it will be fixed". Called and spoke with an agent who made an appointment with me to book my trip - she never called. Spoke via email with someone else - the conversation could be summed up with a shrug emoji. This company does NOT care, and now I'm stuck booking a trip through them because they still have my money.

Do not book through this company! I have had a horrible experience with them. I haven't even gotten on the plane for my vacation yet, and it is already a nightmare, which has me fearful of what is to come. Last month I booked my daughter's senior trip through BeachBound. I spent a good bit of time selecting flights and seats on flights, including upcharges for premium and economy plus seats that increased the total of the trip nearly $1k. Last week I checked the flights through United and there were no seats selections whatsoever. I called United and they referred me back to Beach Bound. I've called three times now, chatted once and emailed once. I never received a response to my chat request or email. The only response I get is the system does not show the seat selections. I selected seats and paid for them. I've been placed on hold for hours at a time. I've asked to speak to supervisors and been hung up on three times. I'm currenly on hold now and have been so for almost two hours. The agents are not knowledgeable and do not provide any meaningful assistance. They give you the run around for hours and there's never a supervisor to take the call. I have asked for corporate information so that I might can reach someone who can actual assist me, and they refused to disclose that information. I have now had to reselect and repurchase seats, which costs me another $1k. It appears fraudulent to have a customer pay for seat selection, pocket the money, and then not forward the seat selections to the airline, forcing the customer to reselect and repay for seats that have already been paid for. I thought the company was reputable based on the Today show endorsement on their website, but clearly it is not. This is the worst customer service I have dealt with in a very long time. The company has not acted in good faith. Do not book through them! You will regret. I do!