Very helpful with the reservation but the following through is poor. I have not been able to get an explanation of the charges nor any info on the insurance. It was a communication problem of my part. Everything was taken care of for me. I didn't need to do anything.
Response from BcflightsSep 22, 2026
Dear Jodi, thank you for your honest feedback. We’re glad the reservation process itself was helpful and that everything was handled for you. We’re sorry that the follow-up regarding the charges and insurance information was not as clear as it should have been, and we appreciate you pointing this out.
VP
Vishalkumar P.
Mr. Jacob Adams
Mr. Jacob Adams is the reason why I am able to give 🎖🎖🎖🎖🎖.
First thing he is able to understand our requirements, and provided the best options for selection. Throughout the process he answered my calls multiple times, responded my messages which might uncomfortable for so many service providers. But there weren't any hint of irritation in his communication. More than anything Mr. Jacob provided best results with respect, kindness and courtesy by doing above and beyond efforts. Thank you very much Mr. Jacob Adams for everything you did for comfortable journey for my parents.
Response from BcflightsSep 22, 2026
Dear Vishalkumar, thank you for sharing such thoughtful feedback. We’re glad the communication, patience, and attention to detail made the process comfortable, especially when arranging travel for your parents. Going the extra mile to understand your needs and find the right options is exactly the kind of service we aim to provide. We truly appreciate your trust in BCFlights!
JN
Jan N.
Covered all my bases…
William has been completely dedicated to covering all my needs keeping my budget in mind. So excited for my luxury trip to NZ.
Response from BcflightsSep 22, 2026
Dear Jan, it’s great to know that the attention to your needs and budget helped bring your New Zealand trip together. We hope you have an amazing time on your luxury getaway, and we’ll be happy to assist with your next journey!
RE
Rebecca
First time using BCFlights
First time using BCFlights. My agent, Miller Smith, was phenomenal. He worked diligently to find me the best itinerary with everything I was looking for and more! He was professional with excellent communication. I highly recommend him.
Response from BcflightsSep 21, 2026
Dear Rebecca, thank you for giving BCFlights a first try! It’s great to know the itinerary matched what you were looking for and that the communication throughout the process stood out. We appreciate the recommendation!
DG
DAVID G.
We just got off Iberia airline Business…
We just got off Iberia airline Business Class. It was a flight from hell. I would have expected you to be familiar with the third world conditions of Iberian and to have informed me when offering it to us.
It's like they just took economy class and ripped out two seats and converted the space with the cheapest substandard "business" seating. (Which worked terribly when it worked at all.) There is no storage space for personal items, and when the seat is semi-reclined you cannot get out of the space. There were NO air vents at the individual seats, the steward said that the pilot had to set the cabin temperature. There was no offer of a drink upon seating. I asked for something to drink and was offered warm water or warm orange juice. As long as I'm at it, I can't fail to mention the Business lounge at Orlando airport, MCO. The lounge was shared by a dozen different airlines. It had seating for about 1/2 of the people that were trying to use it. The bar slipped "premium" liquor into the Margarita in order to upcharge. I'm accustomed to an open bar in a lounge.
Then, arriving in Madrid was UNbelievable! Security scanners usually malfunctioned, requiring most flyers to stand in lines for 20-30 minutes. I mean, AVOID Madrid at all costs. This too, is information that BC Flights should have had and recommended that we choose a different hub for our connection to Milan. But, flying Iberia probably required a stop in Madrid. Not the service I expect from a legitimate travel broker.
I guess this note is a red flag for anyone considering using BC Flights. If you're used to a true "Business Class" environment, do your homework and check out each individual carrier details, airport details and lounge details when being offered an itinerary from a ticket broker. And don't count on the good service you may have received previously to be replicated when using the same company again.
I won't be using your services again. Very unprofessional, and not the experience I had with Travis last year. I definitely feel scammed, paying business price for basement bargain flight. I'm sure you knew a bout it. Probably made a nice profit for yourself.
JA
James A.
Our agent THOMAS MILLER was very…
Our agent THOMAS MILLER was very attentive and patient and made sure that we got what we wanted at the best price
Response from BcflightsSep 21, 2026
Dear James, making sure you get what you need at the right price is what we aim for. We’re glad the attention and patience throughout the process made your booking a positive experience. Thank you for choosing us!
PB
Pamela B.
My agent Rowan was the best
My agent Rowan was the best. He worked with me thru difficulty we were experiencing with my credit card perfectly! He updated all information concerning flights in timely manner. Rowan was polite, friendly, and professional! Loved this company!
Response from BcflightsSep 21, 2026
Dear Pamela, thank you for sharing this! We’re glad the process was handled smoothly despite the payment issue, and that you received timely updates and professional support throughout. We appreciate you choosing BCFlights!
DE
Denice
Stanley was incredible !!!
Stanley was incredible to work with and will have my business going forward. He had to get creative as I did not have my phone with me to verify the information. He made the experience effortless and carefree.
Response from BcflightsSep 21, 2026
Dear Denice, it’s great to hear that the process felt effortless, even with an unexpected challenge along the way. We appreciate your trust and look forward to assisting you with your future travel plans!