Blue Cross and Blue Shield of IllinoisReviews of bcbsil.com

Blue Cross Blue Shield of Illinois continues to deny a simple claim for HCA reimbursement. They use the technicalities of codes to not pay or to stall on qualified expenses. They know what the codes should be to reimburse if it was left off a receipt...This is what these spending and reimbursement accounts are for. I would give them a 1 star but I suppose they are better than UnitedHealth. Do you remember that catastrophe ... and wonder why other Insurance giants like BCBS did not learn a lesson from that ??

Company is very confused about their own coverage. We are new to this company, and probably call them on average twice a month. Out of 4 representatives, 2 said they cover preventative maternal care regardless of if the deductible is met, and the other two have said the opposite. I know people like to joke that insurance is a scam, but there's no worse feeling than thinking a $500 bill has been voided and taken care of by a great health insurance company, just to later they misinformed us multiple times, and we actually owe that money in full, wasting multiple hours of time on the phone with Blue Cross AND with the billing hospital. I really wanted to like this company and get off on the right foot, but they clearly don't know their own policies any better than I do.