Blue Cross Blue Shield Association is a federation of 36 separate United States health insurance organizations and companies, providing health insurance in the United States to more than 106 million people.
Blue Cross Blue Shield Association (bcbs.com) has 164 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Bryan M.
I have been out of my medication for 3 months. I had to jump through hoops to get it approved last year. Now that the year is over, im jumping through hoops again to get it approved for this year and its 3 months and counting!
Tigran H.
for couple of days was waiting on the line for 30 -40 m to get disconnected
Steve L.
I would leave zero stars but I’ve never dealt with more consistent incompetence, lack of wait times, being put on hold with literally each question, and customer service asking me questions liter as Lou just asked them. My employer switched me to this company by default, I strongly advice United Healthcare or anywhere else.
David G.
Blue Cross Blue shield is denying my wife cancer treatment wtf? She will die! Completely useless company. What the hell is wrong with these people.
Stephanie H.
insurances need to do better when it comes to customer care and service over the phone. I work at a doctors office and feel bad for the patients when I see them with these insurances, especially BCBS. Why have a call line if youre going to try your absolute best to have an AI answer. And this is me calling from a doctors office as staff, not a sick confused patient whos seeking help because their time is limited.
Asiyah
Horrible.! No one can help or knows anything ! All they do is transfer and transfer !
Becka L.
Horrible experience. BCBS uses American specialty health (ASH), only allows $44 toward chiro visits and double counts the visit toward both chiro and physical therapy visit count allotments. AVOID them and avoid ASH.
Dave C.
I'm 40 years old and this is the worst insurance company I've ever witnessed in my lifetime. An absolute mess of a structure with 0 accountability, ridiculously cobbled together systems, horrible user experience, customer reps who either have no idea what they're doing or simply do not have access to essential information. Triple the cost of my Aetna plan with 20% of the benefits or ease, loving it all. Imagine for a moment you call up your own insurance with procedure codes, doctor names, locations and dates and the rep says: "We won't know how much that will cost you until you go thru the procedure." Expect 100% use of outsourced call centers and empty platitudes instead of actual service.
