Blue Cross Blue Shield Association is a federation of 36 separate United States health insurance organizations and companies, providing health insurance in the United States to more than 106 million people.
Blue Cross Blue Shield Association (bcbs.com) has 164 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Susan C.
For months I have been trying to get a claim processed for my 10 year olds annual physical. Customer service puts you on hold, drops calls and gives you the run around. Good job BCBS saving money by not paying legit medical claims for children. Horrible
Beth R.
I’ve been on bcbs insurance for a while now. My doctor prescribed me zepbound for sleep apnea which I have been diagnosed with it. But somehow bcbs won’t cover it because it’s a weight loss medication also. We have sent an appeal and it was denied! I asked them so if I lost weight while being able to breath at night. I thought healthcare wants you healthy I just think they are full of crap. I’m actually gonna be off of there insurance soon to be on Medicare. I just feel that people should know how crappy they are. Thank you for reading
greg S.
They were told via email in October that I did not want to renew my insurance. January the 1st they took $220 out of my bank account and then delete me out of the system. They took my money even though I told them not to and then delete me so I can't use the insurance. I have filed a complaint. When I talked to them they refused to take any responsibility or be of any help. These company is trash and shouldn't be allowed to handle people's health insurance.
Eric G.
To even open the app you have to wait anywhere from 5 to 10 minutes. This is completely unacceptable for a business of their size. It almost feels as if they want to cause the customer to give up and try again later. Which later could result in a late fee. Completely ridiculous.
Kyle C.
Worst insurance company ever. They take your money, but don’t provide the service when needed. They’re thieving crooks.
Kent R.
They might start with giving a damn about the customer. I needed proof of coverage, for my other (auto) insurance company. I have had to redo my email twice, gotten error messages, and switched between CS & tech twice now, and been on hold for over 4oins, after being disconnected when they wanted a photo sent to them telling them what error I had gotten. To them it seems like this is and endless joke cycle until someone just quits. Final resolution... have it mailed to me. I am sure that will work out fine. Imagine if it took me that long to pay them
Xamara
If I could I would leave zero stars. BCBS is the absolute worst when it comes to calling them. They leave you waiting for about 2-3 hours and then proceeds to hang up on you. Sometimes you can't even hear music in the background while you're waiting for a representative to pick up the phone. Making you think that something went wrong with your phone. This continuously happens and I am not happy at all. Especially when it comes to work and they take up half your day waiting for someone to answer.
Deborah K.
I have had to spend over 2 hours on hold just to pay my premium. Then when someone finally comes on the line, they ask the exact questions that the recording did. Why bother??? Customer service agents must be hired based on their ability to be rude, lazy and imcompetent.
