Blue Cross Blue Shield Association is a federation of 36 separate United States health insurance organizations and companies, providing health insurance in the United States to more than 106 million people.
Blue Cross Blue Shield Association (bcbs.com) has 164 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Jeff N.
they made us pay 3 months without coverage (near1000$ a month mind you) on top of that fail to cover provided care so that will hit ur check via garnishment without any one telling you! worst health insurance company use any other provider this provider is purely a scam beware!!!
Tia W.
My experience with this company was terrible. I called multiple times in one day, and every single time they hung up on me without resolving anything. This is by far the worst customer service I have ever experienced. Completely unprofessional, disrespectful, and unacceptable behavior. They show no respect for their customers’ time or concerns. It is extremely frustrating dealing with such an incompetent and unreliable company. I regret choosing this insurance.
Julie L.
Absolutely awful insurance company, worst yet! Personally and professionally. They screwed up and listed me as having two insurances, and the were wrong and after multiple letters, phone calls, emails, letters u name it they want me to pay $3,000 of coverage for services that never should have been denied....and professionally they did the same to my client an owe me over a $1,000...really considering hiring a lawyer
Erica A.
The BCBS has a website estimator for different procedures. What estimator doesn't say is that it is strictly for the procedure, so if the procedure requires a hospital stay, it does not include the hospital stay, any IV's/meds, pharmacy, cost of a bed,, etc etc. My actual cost was four times higher than the estimated cost. It also doesn't tell you that it is the cost after your deductible is met, perhaps I should have assumed that, but it does not say that. The estimator got me the first time on the deductible, the second time after my deductible was met, on all the extras.
Wenda
ANTHEM BLUE CROSS- WORST CUSTOMER SRV EVER! I HAVE BEEN TRYING TO CALL THEM FOR 3 DAYS. DAY 1, SAT ON HOLD FOR 46 MINS., HUNG UP. DAY 2, SAT ON HOLD FOR 36 MINS.. HUNG UP. DAY 3, SAT ON HOLD FOR 26 MINS., GOT A PERSON. SPEAKING TO HER FOR APPROX. 4 MINS & CALL GOT DISCONNECTED. CALLED AGAIN, NOW ON HOLD FOR 18 MINS & COUNTING..................... CANT WAIT TO SWITCH FROM ANTHEM TO SOMEONE ELSE.
Victoria S.
The WORST! Try to call them and get someone on the phone. yes, they will answer and you will give them your information, they will ask for a call back number in case you get disconnected and then after you go through all of the details they need, they will disconnect and never call you back. This has happened so many times. SO unprofessional and it's hard to understand what they are saying on the other end. Just terrible.
Kman
I have multiple medical issues such as high blood pressure, chronic obstructed pulmonary disease, shortness of breath, severe apnea and now pre-diabetic. I take all these pills and devices to get through life but nobody ever treats the cause of all of my ailments. I AM OBESE! my doctor even says i need to lose weight and most of my medical problems will be gone. She wrote me a RX for a GLP-1 (Zepbound ) and Blue cross Blue Shield refuses to authorize it. Come on insurance company! I pay a ton of money each month for insurance. I would NOT recommend this company and will be changing insurers soon.
Melanie R.
When a company bases employees performance on clicking a button versus quality and error free work, there is a problem.
