Blue Cross Blue Shield AssociationReviews of bcbs.com

Every time I try calling provider services to resolve an issue for a patient the reps are rude and unhelpful. Their job is to research, explain and resolve claim issues that affect the patient. It's hard to do my job when reps are annoyed that they have to do their job! They're always trying to pawn it off to someone else which results in ping ponging between home plan and local plan and the wait times are long enough as is. So many of their denials result in the claims unfairly going to patient responsibility. I mean what is the patient paying for? THE REPS WILL STRAIGHT UP HANG UP ON YOU IF THEY DON'T WANT TO HELP YOU WHICH OF COURSE MEANS NO REFERENCE NUMBER OF NAME FOR FOLLOW-UP COMPLAINTS. BCBS needs to address this or get better reps to work for them. How is anything supposed to get done? Or is this a way for bcbs to not have to pay and instead put the responsibility on the patient

Worst experience ever!! cant pay without 1 hr call, cant login just got msg about a primary care provider change and requested paper mail instead of logging in. Kat contacted Global Core Customer Service regarding the unexplained change, providing member details upon request. Global Core explained they only handle international claims and directed Kat to Member Services using the ID card number. Kat escalated the issue, asking for a manager or help logging in no replies promised rewards, cant even get it, it's false advertisement. clerk doesnt even understand english, repeated 10 times. illegal advert. Cant upload bill have to print form and mail. they dont even send forms!

Horrible service and company. They take over $700 a month from me and I hadn't filed any claims in almost 4 years then they deny me for a cancer screening with past cancer diagnosis. Retched people.

Joining the chorus of voices to say that BCBS is one of many terrible insurance companies we have to deal with in the US. I was referred to a pulmonologist, only informed of a $50 copay, then charged thousands of dollars for a high-cost exam that I was not informed of the cost on. Filed a dispute with customer service, insurance was absolutely unhelpful as usual. I also filed a complaint with the insurance commissioner in my state.

Denied authorization even after they approved it earlier. I am glad I pay for the best plan they have with a yearly cost of over $25000 and they have denied an MRI and a critical medication for an actual test proven result. So glad though that the CEO’s of these institutions are billionaires it makes me feel all fuzzy and warm. Next year I will say goodbye to BCBS.

BCBS has been the insurance of choice I have been forced to rely on the better part of my young life due to parental work insurance. They like any other health insurance will drag their feet at every opportunity to avoid authorizing treatments and will attempt to lie and scam you through mystery charges and supposed uncovered treatments. It takes months of back and forth to get an mri done. They privatize your very life for pennies, some of their employees may be mice people but the foundations and the top of the pyramid are scum to the core.

Spoke on phone to customer service to ask simple question about when my health insurance card would be mailed to me because I had not received it The past few weeks. When I inform them that my health insurance is through my employer they simply said well you need to talk to them and hung up on me which I found extremely rude. Please teach your customer service representatives people skills they are highly lacking.

Blue Shield of CA does not care about customers. Their website is worthless and frustrating and provides no customer account info, if you manage to even login. They deny basic health care necessities like colonoscopy prep medicine that is REQUIRED TO BE USED to have a colonoscopy. They are a borderline criminal organization. We've used BC / BS for decades, and in the last 2 years they have clearly decided to treat their customers like crap, deny basic health care needs, and fail to maintain a functioning website.