Blue Cross Blue Shield AssociationReviews of bcbs.com

This has got to be the absolute worst company. They put you on hold for hours replaying the same music. Then they're like oh well I don't know how to do that, so let me transfer you, and then you keep waiting. No customer service chat. You send them a message and they respond a month later telling you to wait longer. It's been two months since I filed my claim and it's still processing. They are SO expensive. They increase the prices do not respond. They are absolutely awful. Not BBB accredited. This company is ROBBING people. Every time I log in they change the link so it says the link is broken. Their website is down almost weekly. Literally everything about this company is horrible.

Do not get the skai plan through Walmart. It does not pay hardly anything toward your hospital bill. On prescriptions, it will not pay for a 90 day supply unless you get it filled at Walmart or Sam’s Club. I work 3rd shift at Walmart the pharmacy is not open when I work. I do not have a Walmart or Sam’s in the town I live in. Who wants to drive out of town to get their medicine filled just for their insurance to cover it. If you have it make sure the dr only write your prescriptions in 30 day supply’s. God forbid you be convenienced to not have to go to the pharmacy every 90 days, because If so it won’t be covered at your local pharmacy. Now stuck paying for this worthless insurance until open enrollment.

Ya'll suck. You play with people's lives. Someone who is in their last cancer procedure your playing around and denying referrals. POS

Wouldn't cover rehab after neck surgery for a compressed and inflamed spinal cord. Just had me sent home, to be taken care of by family (thankfully, I have family that can do this), and minimal home health and physical therapy care. Every employee of this company should only feel shame for continuing to be a part of this company.

Fractured jaw claim denied. How is this possible. Have called multiple times for 1 year. Always told something different and they would get back to me in 30-45 days. Never got called back. I would follow up at 45 days and start all over. Repeated multiple times. What’s the point of having insurance if they don’t cover an accident of a fractured jaw.

I’ve called three times. Twice I was on hold for 40 minutes then automatically disconnected and asked to call back. The third time “Brook” wouldn’t help me because I did not have an NPI number, nor would she tell me how to obtain it. I finally got a hold of someone and they wouldn’t help me at all?! Was she trained that way?

They waited a year and did an audit of my insurance and said I owed more money after a whole year. I am very upset and never want to be insured by any health insurance again. If they are allowd to do stuff like this.

I contested multiple copays for the same procedure at the same location and provider which my policy (FEP) clearly covers as a single event/copay. Customer service is the WORST I have ever experienced in 60 years!! Their incompetent personnel don't respond to voice mail , don't provide information promised ,don't acknowledge grievances and don't respond to grievances. Time to change health care provider