Blue Cross Blue Shield AssociationReviews of bcbs.com

Horrible customer service without any regard to people's times. Was put on an hour long wait for a medication override and without notice was transferred to restart the process. Horrible patient experience in that unprofessional with explanations of benefits and half the needs not covered. If people want to give away money, select a charity and not waste time with BCBS premiums.

My son had a bicycle accident on May 4 , he has a fractured shoulder. The ER said he needs surgery. His 2 CT scans verify the need for surgery. We were able to get in with a reputable orthopedic surgeon. He agrees he needs surgery. He scheduled surgery. BCBS (state) has denied the procedure 3 times over the last 3 weeks. Now the repair, if it ever gets approved, will be more complex and involve a much longer recovery time . He’s lost 4 weeks of work already while waiting for authorization.He is unable to use his right arm. The saddest part is BCBS does not care . This is gross negligence. No concern for patient care, long term outcomes and function. DO NOT TRUST BCBS.

I have been currently trying to get reimbursed for a claim from 2023. My wife and I have called in over a dozen times. Each time, we're promised a call back, weeks go by and nobody ever calls back. I got a manager on the line, Phillip who I trused would give me better service. It's been 2weeks now and I have yet to receive one call. This has been the worst customer service experience that I have ever dealt with. If I was not handcuffed to them as my employers health insurance I would have cancelled a long time ago. If you're an employee, do not ever use them for health insurance and make your employees go through this.

Currently dealing with them on a denied pre authorization for my back for radio frequency Ablation (RFA) and BCBS is denying the pre auth even w/ medical records sent in. So now it’s being appealed and accolade has no clue the status of the appeal. Meanwhile I’m a patient suffering in pains at the hands of BCBS

1) Very Expensive for what you get 2) It took almost a month for a referral! 3) They dropped my Dr. after thousands of dollars were spent on lab and other issues which took months! 4) Your employer brings these Commies to insure you (RUN Away) THEY ARE ALL CROOKS!

Don't do it they are retaliating against me for changing coverage. Sent a bill to wrong address and are charging me for for a medication that was filled wen their app said I was covered. Trash horrible, I hope people get fed up with these large corporations scamming us out of $

If it were possible to give zero stars, I would. They have screwed up my account more ways than I can say, even though I’ve paid on time since the start. After only two months they raised the premium. Every call was met with, I can’t help you with that. You need to call…” If you can possibly avoid this company, do it. They are the worst.

For December, BCBS refused to cover any of my medications when they've previously covered before. I've contacted them multiple times just to be bounced around from department to department. No one is willing to help and my prescriptions still aren't covered. Some generics are cheap, yes, but the point is that I hit my OOP so BCBS should be paying for all covered medications. Some of my medications aren't cheap either. I'm told that I should've called the benefits department if I contact the pharmacy department. If I contact the benefits department, I'm told they don't handle pharmacy claims and should've called the pharmacy department. Same thing. Repeat 5 times, if not more. I would've saved money by not paying for my monthly premium.