Blue Cross Blue Shield AssociationReviews of bcbs.com

Requires an account on their website to get a copay amount even though I have coverage with them. Poor interaction on phone. A customer service agent should be able to assist on the phone

Fully automated phone menu. No chat support. No way to reach a human. Misleading recordings that imply they might connect you to someone, followed by the system saying to go to the web site, then disconnecting. This is a new low in cynical, passive-aggressive attitude towards customers.

I guess I shouldn't be surprised that their rating is so low. I now have Medicaid and Blue Cross Blue shield of Oklahoma is refusing to refund the premium that they charged me, which was over $700. I have incurred overdraft fees for other charges that came through while I've been fighting with Blue Cross Blue shield. I was told I needed proof that I have other insurance before they'll cancel it. I took a photograph of the front and the back of my Medicaid card. But now they're not answering the phone. Their hours are 8:00 a.m. to 5:00 p.m. Central standard Time. It is currently 8:04.

This is just the common nightmare experience you'll get with your health insurance. We pay nearly $1,700.00/monthly for health insurance premiums! We are having huge troubles and wondering IF we'll even get reimbursed for a Mexican health care urgent care visit, my wife had to have for a skin abscess infection. We've supplied them with everything possible to support this claim!! It's always a major fight and hassle. What's wrong with the United States of America health care INSURANCE industry LEGAL scammers?! So damned aggravating. Profit, profit and more profits. Screw the insured, right? We're so screwed in the USA.

They are horrible. Their representatives are not trained and do not speak English; they don't know the difference between a dentist or doctor to help a question. They do not honor a request for another supervisor or representative and keep playing the clueless game.They also do not provide service. Due to a representative messing up, I have to call in to make my payments EVERY time I see the doctor. For example: I went to physical therapy today and had to pay my same monthly premium for the third time (I even gave them the receipt number and they still couldn't understand I paid it.) I don't have hundreds of dollars to toss around. If you are financially able to sue them for fraud, you'd help a lot of others. If you have a choice in another insurance you'd be wise to take it.

Delay. Deny. Depose. Free Briana Boston

How dare this company pursue charges against Briana Boston? First, you deny her claim, then you press charges against this law-abiding wife and mother for noting that your company's heartless behavior is what resulted in an attack against a insurance CEO that the majority of Americans understand as being the result of the cruelty and greed of companies just like yours. Have you no self-awareness? You should be ashamed! Drop the charges and pay your customers who you owe them on claims. You may think you're suppressing dissent by allowing police and the judicial system to treat this woman so harshly, but in fact you're only further fanning the flames. Do what's right for once.

Briana Boston said words that many people were saying as it was trending with no obvious means to follow through with that threat. She was angry (rightfully so) because dealing with insurance companies is the worst. You should drop the charges on this poor woman and try to have some integrity. I know that’s a big ask.