Blue Cross Blue Shield AssociationReviews of bcbs.com

* BLUE CROSS & BLUE SHIELD {ANTHEM} HAS A 1.3 APPROVAL RATING & I CAN SEE WHY CONSTANT DENIALS OR STALL TACTICS OR STRATEGY ON CLAIMS VERY RUDE CUSTOMER SERVICE {THE GATE KEEPERS} GIVING OUT FALSE INFORMATION SENT FROM ONE OPERATOR TO ANOTHER, POSSIBLY UP TO 6 OR MORE FOR THE SAME ISSUE . NEVER A CALL BACK NEVER SEND OUT INFORMATION LIKE APPROVAL OR DENIAL LETTERS ETC. END OF YEAR INCREASE IN DENIALS INCREASE IN ILLEGAL IMMIGRANTS ON OUR SYSTEM BOGGING-DOWN UNITED STATES CITIZENS CLAIMS OVERALL BLUE CROSS & BLUE SHIELD {ANTHEM} IS BY FAR THE WORST IN THE CRAPPER INSURANCE COMPANY THAT OUR ST. LOUIS MISSOURI LABORS UNION LOCAL # 110 CONSTRUCTION UNION HAS EVER HELD FOR THEIR MEMBERS COST PER MONTH PREMIUMS AVERAGE AT $1000 ADDING A LARGE DEDUCTIBLES TAKEN OUT OF MEMBERS PENSIONS & MOST OF ALL, I HOPE THE GOVERNMENT CAN CANCEL OUT WASTE ,FRAUD & ABUSE IN OUR INSURANCE SYSTEM WHILE THE FEEL OF SOCIALISM IS IN THE AIR, IT WILL FAIL AS PEOPLE THAT DON’T WANT TO WORK GET SUBSIDIES & PEOPLE THAT WORK ARE GETTING VERY TIRED OF WORKING TO PAY FOR OTHERS ON OUR SYSTEM THAT CAN’T OR WON’T WORK BOGGIG-DOWN OUR SYSTEM……….

We have no choice because husband's work offers this "affordable" option. Its not affordable, and they cover almost nothing anyway. Hit and miss whether they will accept something is "medically necessary" only after completed. This all feels very illegal, and 100% wrong for sure. Someone should be thoroughly ashamed. Im certain anyone they care about would be.

Stayed on hold for over 2hrs for a 5min question. Terrible service once I got through them. Blame it on open enrollment in November? Give me a break. Somehow it's my fault they can't be useful

Big shout out to customer/sales associate rep “Steven” who hung up on me immediately after I told him I needed him with my father’s plan. What’s the matter, only take calls that are going to increase that commission check? You guys are terrible and I will be recommending against you guys.

Blue Cross Blue Shield is a disgrace, and Evolent is their pathetic little denial machine. These clowns exist for one purpose: to block people from getting the care they pay for. They denied my knee and back MRIs for no reason whatsoever, while approving the same MRI for my wife. Total inconsistency, total incompetence. We hand them over $20,000 every year, and in return they give us nothing but denials, hoops, and headaches. This isn’t insurance — it’s a scam, a rip-off, and a predatory joke. I’m done with their bullshit.

Horrible customer service. Never written a review this angry in my life. Absolutely terrible. Rating is a negative 10,000,000. Called customer service multiple times with no resolution to anything. Couple highlights... Agent 1 We have met the family deductible on our plan. The rep says there's an embedded deductible that also has to be met, which is crap. Once the family deductible is met, there is no more deductible for anybody on the family plan. Always been that way. Continues to argue with me. Agent 2 She reads off notes on my case from the computer as she goes, but can't explain what they mean. Tells me to stop interrupting her. I'm trying to understand what it is she is reading and asking for clarification so I can follow the logic.

Thank you BCBS. I now understand why jobs are being replaced with AI. At least a robot in costumer service could pretend to care! Certainly a robot could grasp the idea of pressing two buttons to transfer your call without talking sh*t and hanging up! 4/4 human reps managed to do none of the above. I should play the lotto with this luck and then pour myself a drink bc I finally CANCELLED MY POLICY!! WOOHOO! I’ll be waiting for a check for doing your employees work BCBS!

It sucks not having insurance but it’s to the point that no insurance is better than blue cross blue shield. I would recommend everyone to avoid this insurance at all costs