BB SimonReviews of bbsimononline.com

My son ordered a $600.00 belt from BB Simon. It showed up in a pink canister that terribly dented in and the belt buckle itself had 2+ inch scratch marks. So I contacted them and they sent a UPS Driver to pick it up. Now they are saying they never sent the label to have it picked up. But, UPS is confirming they did. So now my son has a $600.00 belt he can not ever wear. This communication with BB Simon reps has been going on since January 2023. I WOULD NEVER PURCHASE FROM THEM AGAIN. BUYER BEWARE... NO CUSTOMER SERVICE. Kim Jorgensen

Horrible customer service. I placed an order for a belt back in November, and after 5 weeks with no update as to when the item would ship I finally received it. No response from the emails I sent. Stupidly, I then placed an order for $1000, which included a $455 hoodie as a Xmas gift for my daughter. By January, after washing this hoodie just ONCE by hand, it was missing gems and looked horrible. I reached out via email on Jan 3rd and didn’t receive a response until MARCH 20th! 3 months later… really? By the time they responded, the hoodie is unwearable after just 3 washes. They requested I send photos of the hoodie, which I did… and then to nobody’s surprise I have yet to receive a response. This company couldn’t care less about their customers, ensuring quality products, or standing behind a defective product. Their refund policy is inflexible, there’s no way to ship a gift to another address, and I’ve sadly realized I paid a LOT of money for expensive JUNK. Trash company with a trash ethical standard selling overpriced garbage to vulnerable populations.

Bro they are selling a Vape battery for 45 dollars that has fake stones on it. Insane.

I ordered a belt I fallowed their sizing introductions how ever when I got the belt it was ridiculously small I tried contacting them to get it exchanged to the right size they would not answer their phone or respond to my emails. Finally after like 25 attempts they answered and they charged an extra 50 dollars to return it I had to pay for shipping all over again I now ordered a 4 sizes bigger than their recommended size and when I got the belt is still ridiculously small I believe they just sent me the same back because would not even fit around my waist. So now I’m 300+ dollars out with a belt that won’t even fit.

Utter rubbish. The product was ordered on the 26th of November. $258 with shipping for a belt. since then, nothing, no replies to 5 emails chasing them. The phone voicemail box is full - messaged them on Instagram - no reply. just appalling customer service. DO NOT BOTHER ORDERING ON LINE> you won't receive anything.

On november 9th i ordered an noir classic 2 belt from their website and i got an order confirmation on my e-mail but since then i haven't heard much from them and i haven't received my belt. They took my money and gave me nothing, and they are not answering my mails. so bad service its actually funny