BB SimonReviews of bbsimononline.com

My order has been processing for over a week? this company is very slow and clearly isn’t fit to be selling

I wanted to order my son his very first BB Simon Belt. Although he's not even a pre-teen, he really wanted one to show off. I talked to the customer service person who assured me that they would be able to do this. They asked if he sags, which I admitted he does (I know, I know...). They then asked me to measure him where he sags so his belt will fit. I gave them the 25 inch measurement around the "sagged height," which is the middle of his thighs. I ordered the size 28 as suggested. They sent their follow up text message 2 days later asking to confirm pants size and if he sags. I responded back confirming that he does sag, but needs a size 28 belt (pants size 10-12) and to call me with any questions. They turned around and sent me a 34. It was way too big for him. When I called, they tried arguing that because he sags, he needs a bigger belt. No, I need the belt to hold his pants "up." What 8 year old would need a size 34 belt?! Also, they shouldn't just add sizes to belts because you sag. Depending on how low the pants are worn, the measurements are going to be different. Sagging on the hips is much different than the thighs. They sent me a shipping label to send back to the store. I sent it back via UPS, it was confirmed delivered, and they told me they will send me a new one. It's been 7 months and I am still trying to get a replacement belt sent. By this point, by the time we get it, he will need the 34.

I ordered the belt in early December. As of today (1/18/24) it has not been delivered. At one point, it made it's way to our local distribution center, only to turn around and go back to LA. When I ask about it my only response is "be patient". Today I got an email saying "we show it was delivered and signed for". Umm. NO. According to the tracking number it was delivered 11 days ago but the tracking detail shows it only arrived in my city 2 days ago. I have asked for proof of delivery AND a refund.

Girl called 730Carlina on insta tried scamming me over 100 quid, they cancelled my order and emailed me to re-send her the money as friends and family on Paypal with no proof of purchase. Yeah right. Then she started trying to pressure me saying classic lines like 'everyone else does this' 'theres a long waiting list, I cant waste time with people who aren't serious' never fall for this guys, no company will ever ask for a payment to be made as Friends and Family where you have no comeback against the seller if they do not fulfil the purchase. Never using this website when they have people like this affiliated with it

Bro, I bought a belt October 31st I placed an order, it went through. You cannot change the shipping/billing address. Shipping and Billing will be the same. I tried shipping to my homie in TX as I am in Ireland. Shipping to Ireland is over 200$ Are you fu with me? On top of that, they cancelled the order, took away the discount code for Halloween AND my money did not come back almost a week later. What are ya'll on?

Product is fine but customer service is non-existent. For a "premium" brand you would expect some kind of response or follow up from customer support but after months and multiple attempts I give up. $250 belt and $100 in customs down the drain.

I own several of their belts. They are very unique- however; good luck trying to get through to customer service if you want to purchase a repair kit or crystal that has fallen off. They do not answer, or make it impossible to problem solve. It took forever for Emily Gonzalez to answer and then was not helpful. This is not the way to run a company with high end merchandise.

The $200 belt I purchased began losing beads after wearing it four times. They do not stand behind their product. Took me a month and a half to get a response and then I was told they would fix it for a charge. Stay away folks! Bye-bye, BB Simon!