BBQGrills.comReviews of bbqgrills.com

I also got scammed from this company. I paid for the rider twice and still haven’t received anything. I can’t believe that they are able to get away with this.

I ordered an ice maker on 12/11/2025 and it never came. I called and emailed dozens of times to no avail. I filed a complaint with VISA that finally seems to get their attention and they refunded me the money. DO NOT EVER buy anything from this sham company.

What a B S company Do your review research about this company before ordering. You can't track your order can't reach anyone in customer service; you can't get a response from any sent emails regarding status of your order. Good luck trying to get your money back.

BBQGrills.com have fun with the AMEX Fraud Department ! You provided a false shipping number and carrier to me for items purchased 2 months ago. We have requested a refund and have received no response. Emails and phone calls go unanswered. My fault for not reading more reviews on the company, but I really hope they pull your credit card rights as they have horrible business practices. AMEX can be ruthless so good luck.

This outfit is a fraud. They advertise false prices and false bills of lading. They take you payment but the products never arrive even though they say they are on their way. I called every extension on their phone menu. After 50+ tries a human answered. I advised that I had not received what I ordered and the products were now over 30 days late. He said he would transfer me to the person who corrected it and then transferred me to a mailbox that was full. I never heard back from them. Once I notified my credit card company to cancel the sale, they sent me an email that said they never had the products to begin with. I wasted an enourmous amount of time, effort and emotion with this company. The nonsense on their website about being this loving family enterprise is not consistent with any aspect of how they do business. I STRONGLY recommend that you avoid them.

Ordered a part of my BBQ grill in early February. They never shipped it and are not replying to my emails. I have been seeking a refund for the item that never shipped and they are not responding. I even received an email stating they do Not have the item and have no plans to get it and would refund, but that was a week ago and still nothing. This has been going on for over a month, I will never do business with them again.

RUN! RUN! RUN!!! If I could leave ZERO stars, I would! I can’t even say they have bad customer service because it would insinuate customer service actually exists! Purchased a Kamado Joe more than 2 weeks before Christmas, for our new home, due to their website guaranteeing delivery before Christmas. Never received an update or notice of any kind. Spoke with customer service one time, they blamed it on the manufacturer and said I would have it by Jan. 6. Still nothing. For the next two months I called and emailed over and over. ZERO response! Received an email March 8 telling me I would be receiving a refund due to their inability to fulfill the order. Not only do I still not have a grill, I also now have to spend $2000 instead of the 30% discount that multiple vendors were offering during the holidays! By the way, still haven;t seen my refund. They’ve had my money for THREE months! Again! RUN AS FAST AS YOU CAN POSSIBLY RUN FROM THIS JOKE OF A “COMPANY”!!!!!!

I ordered a Primo grill in Nov. 2025. Was not told there was a cast problem w/ Primo, but confirmed order would be sent in January 2026. It's March, no product and no response from customer support or sales dept. Either they are out of business or they are a scam. I am disputing the charge on CC for non-delivery of product and filing complaint w/ state of Cal. Stay away from this company, I don't think they are still in business!