BBQGrills.comReviews of bbqgrills.com

no product, no service, no nothing reported as a scam to credit card company

I ordered a grill and my credit card was charged immediately. The grill never arrived when promised. I learned that the grill was never shipped. I cancelled my order and asked for my credit card to be credited and it never was. Whenever I call the company, no one ever answers the telephone. I leave a message and no one ever returns my calls. I'm going to call the Better Business Bureau however I'm not hopeful that they will do anything. No one should do business with this company as I believe they are a scam!

Same story as everyone else. Website says in stock and ready to ship. Two weeks later and they are “checking with the warehouse” and now no response to multiple emails. Calling my credit card and cancelling the order. So much for a nice Christmas present. Do not place an order with this company or you will get to write another negative review

Same as everybody else. I ordered a simple charcoal grill from them on December 6. It was supposed to ship in 5 to 7 days. customer service does not answer the phone. I did finally receive correspondence via email stating they were delayed. Steer clear of this company!

They took my Fire Pit order and then ruined my christmas. After 10 days I got them on the phone and they said the make was discontinued but hadn't bothered to inform me. Disgusting business practice

BBQGrills.com made the whole process of choosing and ordering outdoor kitchen equipment feel easy and personal. The website is clear, the product range is excellent, and the quality exceeded my expectations. It really feels like a family-run business that values its customers, which made the experience all the more enjoyable.

Horrible experience, ordered the item 1 month ago. Items supposed to ship 7-21 days. Emailed/called/left voicemails and no response. It's like nobody works there... I will be contacting my CC and canceling

I placed an order online. Received a confirmation that my items would ship in 5-7 days. After that time frame came and went I started contacting their customer service department. They were unable to give me any solid answers and all I could get was the run around. After 14 days and still no answers I cancelled my order and placed it with a competitor online. I will never use this company again. The customer service department is the worst I have dealt with in a very long time.