Barbeques GaloreReviews of bbqgalore.com

Dropped 3300.00 on a pizza oven cart. It was delivered and set up yesterday. Tipped the delivery set up guys, gave them soda only to find out later in the day that the knob that controls the propane is damaged and or inoperable. To make a long story short...I lost my s..t talking to the Encinitas store. I wanted someone to come out to repair or replace today. No can do. Told them to come and pick it up and give me a refund or send a new one. They seem fine with picking it up. Of course, I haven't seen the money yet and I suspect I'll get hosed on that as well. An example of laziness because they can. The delivery set up guys should carry a propane bottle to ensure that it works prior to leaving.

I purchased an "Arresto Pizza Oven" from BBQ Galore Hervey Bay. I asked a question to some old dude behind the counter who couldn't get up to save his rear end. He was so rude and totally of the planet when it comes to customer service. I later found out he was the owner. My "Arresto" stopped working after 12 cycles of cooking, 15 minutes per warm-up 60 seconds cooking. A total of approximately 3 hours at full blast. It did the job really well. I returned it to the store as it had stopped working. After 1 week in the store, I phoned to find the "low-down" on how my Pizza oven was progressing. Apparently, the owner is the only one who knows how to fix the issue, or does not allow anyone to go near it, and I don't know if this guy is certified to work on Gas Appliances like this, it's not just for any jack of all trades to undertake. The issue is the flame goes out once the knob is released from ignition. I suggested the "Flame Failure protection device is kaput". They have suggested they will "Canabalise" a woking unit (Floor Demo unit), and replace the burner complete. I have an Engineering background and I really don't think this will work in the long term. There is a problem with the Flame Failure unit and BBQ Galore guys know it. Anyone looking for one the these units should be wary, i do not trust this company. and it will not be the end of my problems. I have to wait for the owner to return to the store, he attends only a few days a week, so say no more, I will never buy from a BBQ Galore store again. Pay extra and buy a Gonzie! Really Poor service!

Waited 3 weeks for my bbq never received no one knows where it is order form has been lost at the warehouse communication skills none they didn’t even care that I wanted a refund

I bought a $5000 fireplace after being told to go to the wrong stores. I needed the tile flashing for the roof. after being tod again it was a various store there proved to be none in Qld. I organised to order one from Sydney as I was told that was the only place they had them. i was send an email with bank details and paid online. I was told it could be sent to the store and then posted on to me ASAP. After waiting 2 weeks i rang the store only to be told there was no order coming and that there was none in Sydney. I had to source one from elsewhere so not to cancel my installation. I asked for a refund via email and 2 weeks later still no refund. Once they have your money don't expect any help.

Can’t not recommend this at store. Customer service is awful. Went into look at replacing a Cabana Coast lounger in Sept 2021. Dealt with a part time employee, who went back to school and did not follow up. Went in several times to inquire and was told Would have to wait until she returned????no hand off to another staff member? Next thing I know a lounger arrived with my name on it at a cost of $3000 and it is absolutely nothing like my current outdoor set. Was given a choice of purchasing the lounger or a restocking fee of $1500. Since I didn’t document communication from the beginning, moving forward I emailed all communication. I am getting ghosted by the store manager, who at the time said she work to resolve the issue. Extremely bad customer service.

The company doesn't stand by its products, i was shipped out a defective Nepoleon prestige 500 and both BBQ galore and Nepoleon are pointing fingers at each other and no one has stepped up to replace the unit.

Placed an online order for a very expensive bbq, was sent the incorrect item. I had to chase up eta for the correct swap over no less than 5 times! At no stage did Barbeques Galore call me to rectify the situation. It took 6 weeks for this incompetent company to resolve an issue that they created. But wait, there is more.. they send the correct bbq but don’t pick up the wrong one.. I will never shop here again after this experience. I understand mistakes can happen however this situation should have been dealt with immediately and made a priority, especially considering the amount of money spent. 6-8 weeks is ridiculous. If you’re looking for a bbq and another company stocks it, do yourself a favour, buy there instead.

I ordered an outdoor dining setting in early Sept which has just arrived and it is now mid Oct. I didn't mind the wait as I was excited to be getting a new one. The outdoor setting came in boxes which wasn't a problem but 4 chairs were in a box and two were on their own. On setting the chairs up I noticed 4 chairs (which were in a separate box had foot tips on them and the two chairs on their own are missing their foot tips so currently they will scratch my tiles. I keep ringing BBQ Galore and no-one answers their phone....Pretty disappointed!!!!! What would you do?