Terry
I received my sofa on December 26
I received my sofa on December 26, 2025. I was very excited to receive it in attempted to set it up right away. First thing I noticed is the quality of the furniture was very poor. It was not as it was advertised on the webpage a big difference from what was shown and what I received. I attempted to get a hold of someone and I could get hold of no one so I had to reach out to PayPal and have them file the notification. I’m trying to return this. There’s no instructions on how to return the furniture. I have it sitting in my home in the way and I’ve been trying to return it since the day I received it very disappointed. I am very disappointed in the fact that I could not contact anyone to return the furniture. I need for someone to get a hold of me. Send me shipping label so I can ship the furniture back for a full refund.
Response from BayclaraJan 4, 2026
Hello, We’re very sorry to hear about your experience and completely understand your frustration. A dedicated team member has been assigned to follow up and assist you with this issue. Please check your email, including spam or junk folders, for our message with the next steps. If you haven’t received it yet or have any other questions or concerns, please don’t hesitate to reach out to us anytime at [email protected], and we’ll be happy to help promptly. Thank you so much for your patience and understanding.