baycareplus.orgReviews of baycareplus.org

Seems good on the surface, but the more you dig, the worse it gets. Making a new patient appointment with one of their listed providers? Bunch of required hoops to jump through. Trying to use their Helathy Benefits program? Don't bother. Much too complicated to sort out. Company is deisgned to benefit the company,not the patient/user.

We previously had Healthcare through Florida Blue for several years until they had contract disputes with Baycare and were left without our providers in October until the next year. This year we changed to United Health and have just received word they also are in contract disputes with BayCare ending in May. I thought the Healthcare companies were just getting greedy, now I wonder who is actually grabbing the dollars!! Maybe their contracts should run by calendar year like our contracts.

I have been with Baycare advantage plan for just over a year. They are all up in your business. Actually gave my information out to other doctors so they could get some referral kick back. The prescribe expensive unnecessary meds that cause serious side effects so they can increase their income. The healthy Benefits program is a scam. They lie constantly and could care less about what you actually need or want.

A year ago I submitted a three-star review, mostly because of mediocre customer service. Now it's slipped to two stars. Six weeks ago I ordered a hard copy of the provider directory and the evidence of coverage. Both came today. (Good thing I was in no rush.) But instead of a bound book, as in past years, all I received was hundreds of sheets of loose paper, dated 8 weeks ago. I suspect paper copies will be eliminated by next year, leaving required info only available---"for your convenience"--on-line. I'm tech savvy, but this will be a blow to lots of seniors. I've seen the pattern gefore. Bay Care Plus must be in serious financial trouble, and grasping at any way to cut expenses, especially at members' expense. With the government soon to crack down on waste, the Medicare program will be a target. Look for companies that have strong customer service to survive. At this rate, Bay Care Plus might not.