For over 80 years Bauer has provided innovative hockey equipment including; sticks, gloves, pads, helmets, skates, base layers, bags and apparel.
Bauer Hockey (bauer.com) has 16 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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JP C.
Bought a hockey stick on Jume 8th for a 54 pound mite hockey player had stick put away til oct 3 used stick one time and stick snapped bauer nexus!!! No warranty which i understand sent pics to show stick and claimed denied!!!
B
Bought a very expensive Bauer Hockey Shirt with the cut resistant collar from my local shop. After just a few times wearing it, the Velcro stopped working and now this $95.00 shirt is worthless. I contacted Bauer who will NOT stand behind their product because its past the 30 day warranty window. Really ? You dont stand behind the Velcro lasting past 30 days on the $95.00 shirt ? DONT BUY FROM BAUER
Tina
I’m extremely disappointed with my recent experience with Bauer Canada. I purchased a custom stick, expecting the quality and durability that comes with a premium product and brand reputation. Unfortunately, the stick broke just 10 days after the warranty period expired. What’s most frustrating is not just the breakage itself, but Bauer’s complete unwillingness to make a reasonable, good-faith exception. As a long-time customer who has spent thousands of dollars on their equipment over the years, I expected at least some level of flexibility or customer care in this situation. Instead, I was met with a rigid “policy is policy” response, with no consideration of customer loyalty or the circumstances. A product failing so shortly after warranty should raise questions about durability, and standing behind your product, especially for loyal customers,should matter. This experience has seriously impacted my trust in the brand. When you invest heavily in a company, you expect them to stand behind both their products and their customers. Sadly, that wasn’t the case here.
Stuart H.
About as self aware as a brick, binned Bauer equipment for life.
Chris B.
Not a particularly nice company with obscure morals & shocking marketing techniques, their true colours of their culture have been shown
Cory P.
The jerks are threatening legal action against a longtime customer of theirs for HELPING TO PUSH THEIR PRODUCTS by raving about them, online. DISGUSTING.
Danielle M.
My 10 year old daughter bought a special metallic stick online Nov 16th for a Christmas present. It waited un opened till Christmas. When unwrapped, it was the wrong curve. We bought right but needed left. We texted the hotline number multiple times and called and left messages over the holidays. when I tried to return, it would not recognize the order number. I emailed only for a Natalia: Senior Warranty Ecommerce Consumer Direct Coordinator to be cold, and bluntly say they refuse to exchange it. It was an honest mistake, my daughter is devasted. This is horrible customer service !!!!!!!!!!!!
Brian S.
Will not exhange item or give coupon credit after they gave a coupon for not fulfilling my 1st order. Instead they want me to return the stick and buy a new one for $90 more (savings I lose due to no coupon).
