BatteryMart.comReviews of batterymart.com

Response from BatteryMart.comSep 29, 2011

The customer placed an order for a MAR-YT4B-BS battery and a ACC-XCITER charger. The customer contacted Battery Mart several times through email and phone with concerns the battery was used because it had scratches on the bottom of the battery and some sticky residue on top of the battery. We advised the customer Battery Mart does not sell used products and that all products are purchased new directly from the manufacturer. The residue on top of the battery is from a foil seal the manufacturer puts on top of the battery to seal the acid fill ports and to prevent air from entering the battery. When the batteries are sold the foil seal is removed, the battery is filled, tested and shipped. Yes when we remove the foil seal it sometimes does leave a sticky residue on top of the battery, similar to peeling a sticker off an item. We do try and remove the sticky residue as best we can but this has no effect on battery performance. The scratches on the bottom of the battery are caused from being inside the cardboard box and movement while in transit from overseas and internal handling while filling and testing the battery, nothing more. After reviewing the returned battery that was no major scratches or dents and appeared in brand new condition. Regarding the corrosion on the battery terminal, after reviewing the returned battery it did have a very slight amount of corrosion at the bottom of one terminal but it was so slight it would not affect battery performance. We do make every effort to review all batteries for this but again it was such a slight amount it was simply missed. The customer refused to accept the battery was new and didn’t want the battery. The only option we could offer was for him to return the battery and we would issue a refund for battery plus the original shipping on the order. As always, customers have 45 days to send back items there not happy with, however, Battery Mart is not responsible for the return shipping costs and this is listed on our site under the 45-day guarantee sign and our returns policy. We have since received the battery back and the customer was issued a refund for the battery and the original shipping cost on 9-28-11. The customer was advised because the refund was already processed, should he still want another battery; a new order would have to be submitted. The following statement is listed on our site under our returns policy, International Orders: BatteryMart.com is not responsible for return shipping costs for any orders outside of the US. Since the order shipped to Canada, we were not able to supply a return-shipping label. We thank you for your comments.