BatteryMart.comReviews of batterymart.com

We ordered a simple 12 volt rechargable battery from batterymart.com on July 21st and paid for extra 2 day shipping. However, on August 1st we still hadn't received the package which was very strange and upsetting so we checked the online status and they sent the package back without notice! We only got 2 attempted delivery slips, which were also strange because we never requested to sign for the package, we just thought they would leave it in the mail room. BatteryMart also neglected to give us this detail too. They claim that that ups left 3 notices, they didn't only 2, and that's where Battermart's customer service really went downhill. We have been coordinating with this utterly rude and completely useless woman named SHERRY BOYCE. Everytime we are in contact she tries to blame anything she can on us! How on earth is that a good quality in a customer service specialst?! Anways, she suggested that maybe a neighbor ripped off the 3rd notice, took our package for us, anything to not just refund us for shipping. She even told us to call ups ourselves, pay them a return item fee, and then start a new order! Outrageous! Never have I ordered something and the business say that I have to sort it out with ups myself. I surely didn't pay ups express shipping, I paid batterymart, so sort it out, Additionally she lies when she says she will call or email you back the next day. Every time we have had to contact her first. We have been waiting almost 21 days now for a refund for shipping and this Sherry refuses. When I asked to speak to her supervisor she patched me thru to her voicemail and still haven't heard back. I'm beyond frustrated because we NEED this battery and they don't seem to care at all. The worst customer service experience I have ever encountered.

I ordered and expensive motorcycle battery for my Indian Chief which was designated a made for my bike's year and model. The battery did not fit. BatteryMart made me pay the $40 for return shipping and then when they received it, claimed it was damaged and would not supply a refund. I'm out close to $200 and have nothing but a black eye. What a horrible company!

I entered the year,make, and model of my motorcycle on their website and it selected a battery that was supposedly "cross referenced to be compatible and replace" the OEM battery. I purchased the battery and it arrived promptly. However, it had terminals that were incompatible with my OEM cables. I called Battery Mart and informed them of this problem fully expecting them to say we'll pay for return shipping since it didn't fit as they had advertised. Instead, they said I would have to pay for return shipping before I received a refund. The service woman stated that it was my fault for not verifying the battery fir before I bought it. I tried to tell her that the Battery Mart website recommended this battery as OEM compatible. I also told her I was a return customer having been previously satisfied on another purchase. I told them I would file a complaint with the credit card company and they still said it was my responsibility to verify the battery they recommended. I hung up and called my credit card company and filed a dispute. VERY POOR CUSTOMER SERVICE EVEN FOR A REPEAT CUSTOMER. I DO NOT RECOMMEND THIS COMPANY.

I bought a laptop battery from them 9 months ago, before it packed up. Although they advertise a 1 year warranty on the invoice, and repeatedly on their website, they now tell me that it is only a 6 month warranty. False advertising at best - fraud is closer to the point. By the sound of the reviews on this website, the batteries are generally rubbish. Unfortunately I didn't check them out properly before ordering the battery, if you are wiser than me - DON'T TOUCH THEM, THEY ARE CROOKS!

We bought a battery for our quad when it wouldn't start. The other battery was the original and worked great since 2002 (12 years). Purchased this one and the quad still wouldn't start. We authomatically thought it was another problem with our quad. Took it in to have repaired. They could not find anything wrong except the battery was dead which was the new one we purchased from Battermart.com. They tried to charge it and it wouldn't take a charge. This was noted on the invoice which I attached to my emai to them. They sent me a prepaid label so I thought they would going to hold to their return policy which was within the given time frame on their website. I just received a partial refund. Why would I receive a partial when the battery was junk. Think twice before buying from them.

Purchase this last year and it lasted 2 months before failing. I was outside the 45 day return period, so it would cost $30 to send for 'testing' with no guarantee of replacement. It may just be a bad battery - which happens - but the customer service department made little effort to resolve my issue. I'd suggest buying elsewhere.

I bought an extra battery as emergency to keep in my garage. Never use it. After 6 months i try it, i charged and nothing, the battery was not good. Well i returned , they sent a new one, and after same amount of month again the battery is not good. Both battery i could not use not even for a day. Extreme Battery very cheap quality. Luca P.

Hi guys...proceed at your own risk using Battery Mart .com for any battery purchase. I just had the worst experience imaginable. After only 6 weeks of using the battery that I bought from them (for my Kawasaki Vulcan motorcycle), it would not hold a charge. Battery Mart’s customer service told me I COULD NOT use any certified shop’s test results as confirmation that the battery was bad. I had to submit it for “their” testing. I reluctantly agreed to ship it back... But, I wasn’t a complete fool so I thought, I had it tested and included the “BAD” test result printout with the battery for them to see when they received it. After TWO weeks of waiting for them to test it, they responded and told me the battery tested “GOOD”!! Folks, these people are downright crooks and CANNOT BE TRUSTED,. and they definitely do not back the products they carry. To top it off, their customer service was horrible! Some of my emails were not even responded to. Their response was simply, “Oh we’re sorry somehow we missed seeing your email.” Very unprofessional. Check out these losses.... I’m out $90 bucks for the initial cost of that battery;.. $20 dollars for shipping it back to them;... another $90+ dollars needed for yet another battery (from a different supplier of course), AND, now they want to charge me for their cost to send the bad battery back to me!! Incredible. Battery Mart is a complete joke in my opinion. Please be fair warned. For anyone who’s had success with them, consider yourself lucky.