BatteryMart.comReviews of batterymart.com

Response from BatteryMart.comJan 7, 2026

Thank you for bringing this to our attention. We’re sorry for the confusion and inconvenience this caused. Our team would be happy to help find the correct replacement battery for your application or assist with a return. Please contact our customer service team directly at 1-800-405-2121 so we can get this resolved as quickly as possible.

Response from BatteryMart.comNov 6, 2025

We’re sorry for the delay and understand your frustration. We emailed you on 10/23 to let you know that your order is marked as shipping directly from the manufacturer. On rare occasions, certain specialty items may ship from an international warehouse when domestic stock is unavailable, which can cause additional transit time. We always do our best to communicate this clearly and appreciate your patience. If you’d like an update or assistance, please contact us at 1-800-405-2121. We’re happy to help.

Response from BatteryMart.comOct 31, 2025

We’re very sorry for the confusion and frustration this order caused. Your refund was processed today in full. BatteryMart.com is a U.S.-based company located in Winchester Virginia, and nearly all of our products ship directly from our warehouses here in the United States. On rare occasions, certain specialty items may ship from an international warehouse when domestic stock is unavailable, and we always try to communicate that clearly.

Response from BatteryMart.comOct 27, 2025

We’re sorry for the confusion with your order. We’d be happy to help you exchange it for the correct battery. Please contact our customer service team at 1-800-405-2121 so we can get this resolved quickly. We’ll also review the product description to help prevent any future confusion. Thank you for bringing this to our attention.

Response from BatteryMart.comOct 27, 2025

We’re sorry for the confusion with your order. We take every order seriously and want to make sure you receive the correct product. Please contact our customer service team at 1-800-405-2121 so we can review your order and correct any mistakes. We appreciate the opportunity to resolve this and ensure you get the battery you intended to purchase.

Response from BatteryMart.comOct 22, 2025

We’re sorry for the delay and any confusion. Your order was placed after hours on October 8 and includes an item that ships directly from the manufacturer, which can take up to 2–3 weeks to arrive. We emailed you on October 9 with these details, and your order is expected to arrive near the end of October. We appreciate your patience and understanding. If you have any questions please don’t hesitate to reach out to us at 1-800-405-2121.

Response from BatteryMart.comOct 29, 2025

Thank you for sharing your feedback! We’re sorry to hear there was some confusion with your order. Our website does list the battery type and voltage for each product, but we completely understand how easy it can be for details to get mixed up when ordering online. We’d be happy to review your order with you and make sure you get exactly what you need. Please reach out to our support team at 1-800-405-2121. We’re here to help!