Matt L.
Battery Mart was very quick to respond.
Battery Mart was very quick to respond, as my initial crimper had a defective spring, and after sending pics they emailed a return label. After receiving a second crimper, I had to make a call requesting a full refund, as the second one got damaged in shipping. Battery Mart was quick to email a return label after I sent them pics of the damage. The manufacturer (Quick Crimp) of the crimper does not adequately package their products to insure they arrive undamaged, which is something Battery Mart should rectify in order to properly serve their customers. I did make a few calls to Battery Mart to expedite my full refund, once the crimper was returned.
Response from BatteryMart.comApr 30, 2026
Thank you for your feedback. We’re glad to hear our team was able to respond quickly and provide return labels to keep things moving, but we’re sorry for the repeated issues you experienced with the crimper and the inconvenience of multiple returns. You’re absolutely right about the packaging. We will be reviewing this with both the manufacturer and our shipping team to help prevent situations like this in the future.




