BatteriesupReviews of batteriesup.com

Sent a different item than what was advertised and it doesn't work. Making me jump through hoops to return it, wants me to send a video of the charger not working. DO NOT BUY FROM THIS SITE!

I bought their 12V Makita battery ($28) and after fully charging it will only run my drill for 30 seconds. Total junk. They will only offer me a replacement (of another junk battery) or a refund of my purchase price minus $12 for shipping both ways. Stay away from this junk vendor.

I will give this company a negative 5, and I will say that if anyone out there buys from this company you have been warned, but I will warn you again, their products are absolute junk.

I wish I could give this company zero stars. After obtaining an RMA and following the return procedures I waited for a refund to post to my credit card. After a half dozen requests I’ve come to realize they are dishonest and will not honor their refund policy. Every follow up resulted in some excuse for why the refund had not yet been processed and a promise that the refund would be processed within a week. This is a dishonest Chinese company selling inferior products, but at least they’re consistent in providing terrible and dishonest customer service. Recommend avoiding this company.

The most absurd, unprofessional customer experience I have ever had. They sent a pair of defective batteries, required that I send them a video showing the batteries would not charge, required me to pay to ship them back (I refused to accept another set), and then emailed me to say that sometimes they get "busy" and "may forget" to process the refund and I should remind them. Really inspires confidence. And whoever is writing their emails has great difficulty making anything clear. I feel like I'm in a Saturday Night Live skit.

purchased for dyson, battery never worked. i never received an answer after multiple attempts at a return authorization. dyson tech informed me that these batteries often damage products beyond repair. horrible company do not purchase anything they sell

Terrible customer service and product. Received half my order, the half I did receive was wrong and the only item that I actually received that I did order (18 Volt 6.0 Makita battery) doesn’t last long enough to run my radio for 2 hours! Frankly I don’t know how they are even in business. Shame on you.

Horrible experience. Batteries arrived fault. One battery would not charge to 100% and they wouldnt even run my Makita blower with a full charge. I had to pay shipping back for their crappy stuff! They have had the return a week and still no refund. I email to inquire and get an autoreply they are out of the office from Oct. 1-7 and have no access to email. Its January!!! I just filed a claim with my CC company. DO NOT BUY FROM THEM!!