BatteriesupReviews of batteriesup.com

Sent a different item than what was advertised and it doesn't work. Making me jump through hoops to return it, wants me to send a video of the charger not working. DO NOT BUY FROM THIS SITE!

I bought their 12V Makita battery ($28) and after fully charging it will only run my drill for 30 seconds. Total junk. They will only offer me a replacement (of another junk battery) or a refund of my purchase price minus $12 for shipping both ways. Stay away from this junk vendor.

I will give this company a negative 5, and I will say that if anyone out there buys from this company you have been warned, but I will warn you again, their products are absolute junk.

Bought 20 volt slide style replacement for dewalt. They have good prices and selection. So, 7 weeks after receiving my battery it won’t charge , won’t work at all even the battery level indicator don’t work and since it’s past 30 days I haven’t even got a reply from batteries up after submitting a video as they require. Be warned!

I have almost all of the Dewalt 18V tools. Three Drills, Skill Saw, Sawzall and Flashlight. The Dewalt Batteries that I had were dying and I had one left that wouldn't work more than 5-10 minutes in the Drill... The Dewalt replacements are $$$$! I bought these two, and they are Form-Fit-Function exact replacements. They charged in the Dewalt Charger, and they work in the Drill. We'll see how well they last, but the price is unbeatable!

I wish I could give this company zero stars. After obtaining an RMA and following the return procedures I waited for a refund to post to my credit card. After a half dozen requests I’ve come to realize they are dishonest and will not honor their refund policy. Every follow up resulted in some excuse for why the refund had not yet been processed and a promise that the refund would be processed within a week. This is a dishonest Chinese company selling inferior products, but at least they’re consistent in providing terrible and dishonest customer service. Recommend avoiding this company.

I purchase a pair of 9aH batteries for my Dewalt mower. After charging I noticed one of them showed a loss of close to a third of capacity within 5-10 seconds after start. I reported the issue and they shipped a replacement out the same day!!! The replacement works like a champ and I couldn't be happier.

The most absurd, unprofessional customer experience I have ever had. They sent a pair of defective batteries, required that I send them a video showing the batteries would not charge, required me to pay to ship them back (I refused to accept another set), and then emailed me to say that sometimes they get "busy" and "may forget" to process the refund and I should remind them. Really inspires confidence. And whoever is writing their emails has great difficulty making anything clear. I feel like I'm in a Saturday Night Live skit.