Batelle Sleep SchoolReviews of batelle.com

We signed up for Batelle Sleep School last year and were told our son is too young for sleep school so we would have to do Batelle Babies first and then sleep school when he was old enough. We were told Batelle Sleep School would always be in our back pocket and thats totally fine and honestly why we paid so much ($1250). Batelle babies went well and he was good at sleeping for a bit, but never through the night like was guaranteed he would, but whatever that’s babies, we didn’t mind. As babies do, he eventually got bad again and none of the Batelle babies stuff worked anymore and we wanted to do the sleep school. Little did we know, they had completely changed their program and no longer offered 24/7 live chat or video monitoring for their sleep school; they now have an AI chat robot that responds to you and tells you to review some lessons for help and a real person will get back to you within 24 hours. So my baby is screaming in bed, a robot is telling me to read some PowerPoint slides, and the next afternoon a person will get back to me and give me some vague response that is not all that helpful and may take 24 hours to get back to me again. Batelle is offering this downgraded service for $199/year. I paid $1250 (with a referral discount) last year and they don’t see what is wrong with this. They refuse to give even a prorated refund and try to claim it’s just as good of a program as what we signed up for last year, but if it’s just as good, why does it cost less than 10% of what we paid? The facts is that we paid for Batelle Sleep School, never got to do it, and were not allowed a refund even though their original sales promotional documents they sent before we signed up were covered in money back guarantees. Their solution was to offer me a “service [they] typically don’t offer, typically valued at $1,000, includes two video calls each week, daily chat support with quick response times (no need to wait 24 hours for assistance), video feedback, and a customized plan tailored to your family's needs” but while that’s all fine and dandy, we’ve already gotten our kid to sleep through other methods we had to figure out on our own and that offer is exactly what we paid for one year prior but paid $1250 for it. Might do it next time there’s a regression or something but honestly Batelle customer service has been soured to me now. They sold a service, completely changed it without telling us, keep all the money and refuse to even admit that it’s inferior to what we paid for.

Batelle did not work for our daughter, which is fair game - they never promised that it would work for everyone. We cancelled within the 30-day window, and were confirmed a full refund back in July. Two months later, we have not received a refund, and Batelle did not reply to two recent emails. As for the phone number on the invoice, it is disconnected. Very poor customer service.

Complete bait and switch. We paid $1500 for this program in early 2023 and they promised support until age 6, but guess what, they no longer honor that promise. I have been telling all my parenting friends NOT to even consider Batelle for this very reason.

Charlatans selling snake oil. Not only does it not work but it will leave you more frustrated than when you started. As far as I am concerned this company is completely fraudulent, no human beings to talk to anymore and yet they are still charging me for a service Provided by human beings. Runaway save your money this is a waste.

I was really excited because it seemed like Battle improved sleep initially. After few weeks post graduating, our child became addicted to their mantra. Now it has to play all night, although she will still wake up multiple times at night crying. They lowered their prices now, but for the insane amount I paid about a year ago, I did not get my money worth. They promise continuous support for until child turns 4 or 5, but when I message them with any questions they give me generic, unhelpful replies.

We have a child with a disability and the program did not work for us. We tried it for at least 3 months and had no improvement. We had multiple phone calls and were told that we should just keep hanging on and keep trying as it was a process. They made us “hang on” until we were over the refund period. Then they told us our child was having a little “setback” which was completely normal and they could not refund us. I would not recommend this company if your child has disabilities. I would honestly not recommend this to anyone as this refund will never come if it doesn’t work for your family. If you try to call the phone number offered below, no one answers. This company is not reliable.

Would give 0 stars if I could. Was blown off right out the gate. I had a consultation scheduled and the person didn't show and did not respond to any emails asking about it. Not the kind of customer service I would hand over $1500 to!

As a founding parent of the Batelle sleep school I am so beyond sad to see the direction this company has gone. What once was a one-on-one concierge sleep program is now seemingly an AI crap shot with zero direction and absolutely no real customer support. My son is 3 and I signed him up for the program when he was 11 months old. I contacted Miss Megan and wanted to work directly with her after reading her reviews and her methods online. But in order to work with her I had to sign up with Batelle, so I did. Nonetheless, I was so impressed with the one on one care I got with her. She was fantastic. Her process was tailored to our family's needs and she helped us get the much needed sleep we deserved. However, my son had an ailment and came in bed with me about a year ago (sometime after graduating the program) and I just have not had the bandwidth to do the work to get him back in his own bed again. When I reached out to Batelle for support (left 2 voicemails on their phone number on google and sent 2 emails to their support team) I received ZERO response. I went onto their app (which I never really wanted to use as it was not part of the program when I initially went through it, I was met with candid responses from what seemed like an AI bot. I was asked a novel of questions (WHAT BUSY MOM HAS TIME TO ANSWER VIA CHAT 50 QUESTIONS ABOUT HER CHILD). I requested a call and was told I HAD TO USE THE APP. Then I reached out on IG, not until I commented on one of their recent posts explaining my disappointment did I finally receive a reply from a person. I just finished speaking with their Operations Manager, Gigi, and requested a refund since the initial person who I sought to work with and paid to work with, is no longer with the company and since they clearly cannot hold true to their guarantee of ongoing support until age 6. I was told I could not have a refund even though I have an email from the initial onboarding stating I could have a refund if the program did not work and if I was unhappy at anytime. I am hearing from other parents that the program is no longer Miss Megans method, and its clear that the people running it are not properly trained. They are also claiming on their website to have the biggest team of sleep experts. This seriously sounds like false advertising and should be looked into. I am not interested in more negative experiences with this company. PARENTS BEWARE! Sleep and development are critical times for your child!