Lena R.
When you send me my order or money…
When you send me my order or money maybe you get a good review but as long as you got my money ain't no review. Ordered on12/28/2024 So where is my order.

We sell Original 100% Batana Oil from Honduras.
Batana Oil - Made in Honduras (batanababe.com) has 229 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Showing 22 reviews with 1 star · Clear filters
Lena R.
When you send me my order or money maybe you get a good review but as long as you got my money ain't no review. Ordered on12/28/2024 So where is my order.
Liviu O.
Extremely unprofessional, will never buy from this company again! I never got my product or my refund! Shame on you!
Response from Batana Oil - Made in HondurasDec 10, 2024
Liviu, As a sole entrepreneur and single person running my family business, I am disheartened to hear about your experience. We responded to your email inquiry multiple times. Your tracking code: 420300199300110597203731963256 states that your order is en-route. You stated that it had not delivered yet and we stated to you please file a USPS claim. You proceeded to become aggressive and threatening to us. All we stated was to file a claim and once USPS rules in your favor we can reship or refund. Please file a claim and we will follow along. Thank you
whitney H.
Update/ the owner stated they responded multiple times….but where!? This was the only time they responded. Please don’t buy from this company. I know what I saw and the fact that you’re arguing with a customer and telling them that they are lying instead of fixing the situation is unprofessional. I ordered product from this company and when it arrived there was strands of hair on the outside and inside of the container. I was very disappointed and contacted the company right away. No one responded so I contacted them via phone, email, and the contact page and still the same thing…no response. I think it’s quite irresponsible of them to not contact a customer back. Will not be ordering from this company again.
Response from Batana Oil - Made in HondurasDec 4, 2024
Hello Whitney, We responded multiple times stating that it is not possible for us to ship with strands of hair. This is a one person business meaning I personally pack, ship and deliver to USPS the orders - and I do not have long hair... I am so sorry for your poor experience however and willing to make it right by offering a discount on your next order!
Deborah
I placed an order and it’s been two weeks and no delivery. When I contacted them by the email they provided, and expressed that I was unhappy that I had not received my order, they said “I am not USPS and I need to take it up with USPS. If I ever get my order, I will NEVER EVER refer ANYONE to them. I don’t care if the product makes my hair grow pass my ankles, I will NOT patronize them and and I will inform ALL of my friends and family about my experience. NASTY ATTITUDE!!!!
Response from Batana Oil - Made in HondurasNov 21, 2024
Deborah, First and foremost you wrote us an email saying you wanted a refund because your product wasn't delivered. When we provided you with the tracking that clearly states it was enroute, you became erratic and volatile stating it was a scam that USPS had not delivered to you. Here is your tracking number for you to see the delivery status: USPS Tracking 420224079300110597203724374090. The only one with the nasty attitude is you and your behavior towards small businesses. Shame on you for trying to vilify a small business especially as someone who states they are a Diversity & Inclusion Consultant.
Martin
SCAM! Beware! I paid my order (#4481, approx. 120 USD), was shipped to EU. DHL by mistake returned the order. I have been trying to get in touch with the e-shop for 5-6 weeks, no responce AT ALL. Calls, e-mails, IG message. Nothing! Would be willing to pay the shipment again, but absolutely no reply. My 120 USD are gone for good! BEWARE, better throw your money in the trash.
Response from Batana Oil - Made in HondurasNov 21, 2024
Martin, DHL attempted to deliver to you TWICE. Due to you not being home TWICE. Your order has still not returned to us and so we are out of money as well for shipping, and product costs because you were not home TWICE.
Tang P.
Batana Babe really exceeded my expectations—by shipping only 6 of the 8 items I ordered! I guess they’re saving me from the overwhelming burden of too much product. Who needs all 8 when you can have the thrill of wondering where the other two went? After I reached out, they clearly thought my messages were too basic for a company of their caliber because they graciously ignored me completely. Customer service? More like customer ghosting. And honestly, what’s $56 compared to the priceless experience of chasing them down? If you enjoy incomplete orders, radio silence, and losing money, Batana Babe is definitely for you.