Batana Oil - Made in HondurasReviews of batanababe.com

I ordered 1 liquid oil, 1 solid oil and 1 soap, from Bantan Babe on 15th August. I received 2 solid oil and 1 soap on 3rd September. This is after paying £15 for delivery. In today's global market, the time taken to deliver and then to receive a wrong item, is not acceptable. To be clear, my review is purely based on the delivery process, not the product itself as I have not used them. I bought the products as a gift for my great-niece.

UPDATE # 2 1-19-2026 I have to reduce the rating. I never saw any hair growth like claimed on site. I see less hair actually. I am not saying that the continued hair loss was cause by this product but I can say with certainty that it did not help to grow or thicken my hair. UPDATE #1 Ive been using this for about a month and wanted to update. So know that the dark batana oils stain. I cant get over the smell of barbecue sausage from the liquid batana oil and its a really messy to apply and since it stains you have to be careful with what you're touching and where the drops fall. the dark solid one also stains. so make sure if you are going to use it you are using a good water proof hair protector thats not going to leak through. I made the mistake of using just a satin scarf and wrapped my head to sleep and it stained my bedding and wouldn't wash completely out. As far as hair growth I haven't seen any hair growth but the batana oil is moisturizing and makes the end of my hair soft. The shampoo and conditioner also make my hair soft. It does take me washing my hair 2x in order to get all the batana oil washed out properly. lastly, the second jar of the dark batana oil I opened after my initial review and found that it was crystallized and so its hard to spread completely in my hair because there are little chunks of the batana oil left in my hair. review of initial findings: So I received my order a few day ago and shipping was long so I almost deducted a star but later after inquiring I was informed is because they ship in batches. As far as the service, Seller answered all my questions quickly. Although it was shipped in mailers instead of a box nothing spilled and everything arrived in tact and full. I bought the 3 different types of oil, the liquid, its a dark orange color and that one smells like smokey barbecue sauce which is odd to me for batana oil and kind of worried about ingredients due to the smell. The coldpressed, that one is cream color and the smell is nutty and melts immediately once it touches your skin making it so easy to apply and the original brown hard batana has a smell of burnt milk, It also melts but not fully and is harder to apply than the cold pressed because there are pieces that dont fully dissolve. I bought the shampoo and conditioner but have not opened that yet so I cant comment on smells. Note. I suggest using the original at night because of the strong smell and washing out in the morning if you are going to leave it in over night but would use the cold press during the dayl.

Batana Babe is withholding my refund. I would have loved for this experience to be dealt with in private, but since I have tried that route and was met was silence I am going public with it. I placed an order on Batana Babe via Shop back on the 17.04.25 which was send back to them on the 11.06.25. The product I ordered made is way to the country I live in, but it never reached its destination. Tracking my order I saw that the parcel was stuck in my country for a few weeks during which I never received any messages from the carrier or Batana babe requiring any actions on my part, so it was safe for me to assume that the parcel will find its way to me. But on the 11 .06 .25, I noticed that the parcel was send back to Batana Babe. I immediately contacted their customer service asking them if they could tell me what might have happened, the answer I received the same day was literally “the address you gave us”. To which I reply this is my accurate address, is there an issue with it? They answered I received was your address is a hotel? Which room? which is judgmental, unprofessional unnecessary and most importantly none of your business. I haven’t heard from them ever since. Two days later I asked them if they got a chance to send me the parcel back. I was met with no answer. The following Monday noticing the lack of answer to my last email I send a message asking for a refund to which I haven’t received any answer either, to this day. I also send a message to Batana Babe via shop and still no answers. So I haven’t heard from Batana Babe since the 11 June. I find the lack of answers and clear, open communication very frustrating and disrespectful. Batana Babe withheld information, let me stranded and cut off communication when I needed answers to understand the situation or when I asked for a refund. The company took money from me, a customer, and did not deliver the product I paid for and failed to issue or rather withheld the refund I asked for. I am disgusted by the behaviour of whoever I dealt with. I refuse to invest my money into a company that treats me poorly, nor will I be forced to. Give me my money back. Update on 31.07.25 This is the message I received from Batana Babe last night after I wrote my review on Trustpilot Diana, We received your nasty review and are in the process of responding. Before we respond and explained everything to the public which is that usps tried to deliver to you and no one was there to accept. We can only refund the order minus shipping If you are Ok with that then please remove your review. Otherwise no problem we will reply to you on there. Let me know in 2 hours Batana Babe The Original Batana Oil from Honduras It is illegal to blackmail a customer and withheld their payment when the product hasn’t been delivered. You will issue me a refund in full because I never received the product I ordered not because I take down my review. I am taking legal actions against you! You can flag my review, you can distort reality all you want about your behaviour, but the message you send me is a proof of mistreatment.

Ashley Smith, being a "small business" doesn't give you the right to practice passive aggression by ignoring customers' messages, then disgustingly misrepresent the facts on Trustpilot to try to save face. Reporting your wrongdoings and stating the facts is not "vitriol". If you don't like the truth to be told, just abstain from doing wrong to others. I see you reply much quicker when it's in public, which says a lot about you. 1. When did you "deny the return" exactly? Please quote your proof. You wrote in your only reply "If you wish to return, as per our policy that is done by the seller and shipped back to us." You never deigned to reply regarding refunding the return postage, although you* were responsible for the poor condition of what you sent. 2. I never "expressed anger for paying taxes", shame on you for misrepresenting the facts. Customers pay taxes only because they expect to get a product in brand-new condition, yours arrived unsealed, you never addressed that and very "honestly" gloss over it in your reply below. I simply wrote that because your product was *not* in the condition it should have been in, there was no reason I should pay anything for or related to this product, be it taxes, postage, or return postage. Which you'd easily understand and approve if you had but an ounce of respect and integrity. Only a swindler can find it acceptable that a customer pays 56.90 euros for receiving an unsealed/leaky product. 3. Any DECENT business owner would have a problem with causing only inconvenience and losses to a client, because that's the OPPOSITE OF SERVICE, and would offer some solution/compensation for that. But you prefer SELF-SERVICE... A) LOSS OF BENEFIT as the product was in poor condition, I didn't even want to keep it B) LOSS OF TIME (sending you emails/pictures which I shouldn't have had to) C) LOSS OF MONEY (taxes which I'd never have paid, had I been aware of what you'd sent). So you cause all this, think only of your own interests, and the customer who's at the receiving end of all this is the "bully"??... Blame-shifting is a classic manipulation technique. Blaming the effect when you're the cause... 4. You conveniently NEVER addressed (neither in your only email nor here) the core issue which was the poor condition of the product I received. It's much easier to misportray the customer as a "bully", of course, than to take responsibility for what happened and offer an honest and honorable solution. Who's the bully exactly? Who's practiced passive aggression instead of solving the issue like a decent and honest professional? Who's been grossly unfair to their customer? Very nice example of projection and blame-shifting indeed, typical of manipulators. I received an unsealed product that had leaked into the lid and onto the label... The enveloppe itself was very tightly sealed. Sent you a number of pictures upon reception, you didn't even apologize... Even when you buy oil to eat in a supermarket it is *sealed properly, to prevent oxidization.* Here are the facts: after I requested a full refund of all I paid for this order, including taxes, plus a refund of the return postage, *no reply* from you from June 6 to June 14. Is it what you call "customer *care"? Is it the professionalism with which you *serve* your customers? Would you like to be "served" this way? Who is the "bully" who ignores others instead of being fair to them? No apology for the inconvenience, no politeness, no offer of any solution when YOU ARE AT FAULT. And of course, no one ever picks up the phone. Such a disgraceful way of doing business and relating to customers. But at least my conscience is clear, and I'm not a pathetic, manipulative swindler. Your customers do not "love you" as you said, they love your product only, and that doesn't mean you're not at fault in this case. This wasn't about "love" and "anger" and "being a match", we were not on Tinder but doing a transaction. It was about fulfilling your obligations, which you didn't do, and not only did you not do that, but you stoop to misportraying your customer after offering no solution at all. Customer "care" indeed... Greed and dishonesty will not bring you luck

I purchased 3 Batana products on her website on April the 17th and still i didn't get the package! she never gave my contact details to the UPS and they couldn't contact me for delivery, they tried to deliver the package few times without any notice but I wasn't home so they sent it back to their warehouse in Germany. I have called UPS over 10 times about this and informed them that I want to collect this parcel by myself but they told me i can't because the package is banded and Only the shipper can request the package to be re-sent, I cannot! so i have send her about 30 emails but she keeps ignoring me saying that it's my fault because I wasn't home... she expects me to be sitting at the gate 24/7 waiting for the courier just because she didn't provide my contact details. It's in her interest to make sure I get what I paid for, but she doesn't care, because she has already got my money! i can still get this package, all she has to do is to make a phone call to the UPS, but instead of that, she keeps replying on my review saying that "this is not true story" constantly breaking the thrustpilot rules and wasting my time....this only shows what kind of unprofessional person u will be dealing with ....so think twice before u purchase anything from her website.I HAVE AN EMAIL FROM A UPS MANAGER WHICH CLEARLY SAYS THAT... SHE NEVER PROVIDED MY CONTACT INFORMATION WITH THE SHIPPING COMPANY THAT'S WHY THEY COULD NOT CONTACT ME ABOUT THE DELIVERY....ALSO I HAVE ALL THE EMAILS BETWEEN ME AND HER AND THE PHONE CALLS WITH THE UPS AS A PROOF !

I placed an order with this company on 4.29, and when I went to check out and pay for the 1 item, I notice an additional item was added to my order after the payment transmitted. That was the 1st red flag of concern, but when I sent an email advising the company of the issue, they refunded my account in a timely manner. This gave me a peace of mind maybe that was just a technical glitch. My order arrived in a decent time, but when I opened the package, I became concern. 1) the product did not have a label on it and a letter was included with misspellings, which caused me to think I was not doing business with a legit company. 2) the package looked nothing like what I saw online. 3) with all the fraud happening, the package did not look like it was from a reputable company, 4) when I unscrewed the cap, the foil sealant was not sealed and the rim looked unsanitary. 5) when I open the foil to look at the product, I was not sure if I could trust it. 6) I did not immediately make up my mind to return but a day later I contacted the seller and advised the person of my concerns and wanted to return for a credit. The person provided the return address, which included an "apartment number". I recommend you take note of this detail if you ever have to return the item. I began the process of returning the item using the address that was on the package shipped to me, by the way it is the SAME address the seller provided in the email minus the "Apartment". The package was delivered to the APARTMENT BUILDING....***note... not to a commercial building and since the apartment was not listed, the seller never receive package, so they say. This person advises me that they have a door man and this person thinks consumers are not intelligent enough to know if you are running a business out of an apartment and you have a door man, and this person does not know Batana oil is operating in that building. If the package was refused delivery, it would've been sent back to sender, which I am sure the seller would've received. When I contacted the seller about my credit, this is what I was advised, you did not put the apartment so it was not received; therefore, I will issue credit when I find. Which it will never be found.. although, I am sure it has be found and this was just a loophole that is being used not to issue credit, so I am sharing this review for your benefit to avoid this happening to you. Be sure to list the APARTMENT....as this is not a business operating out of a commercial space but a seller out of an Apartment. Let my loss be your lesson. For the seller, may the 24.99 bring you the fortune you seek! I take no pleasure in writing this review and had not plan to do so even when I received the poorly packaged product, but when the seller conducted themselves as they did, I think other consumers should know to make their own decision on who to give their money to. I wish I could add pictures...think pictures speaks volumes. ***In response to Ashley's so called rebuttal, again, since you operate out of an APARTMENT. You should've emphasized that the apartment is required because looking at the label on the package sent to me, It did not have the apartment number and that is what was used to return the package. If I was mailing back to a family or friend, I would've known to list the APARTMENT info; as this is personal. You are suppose to be running a business, so why would the product be return to an apartment address. Yes be thankful that pictures cannot be added. I am sure they would tell a bigger story. I said what I said, and I stand by it. I don"t care about a 10%, anyone with common sense should think twice about using a product that arrived the way yours did. Period. No need to blackmail. It's just the facts! it is you who apparently need to conduct your so called business like this, now that's VILE. ****Ashley, I hope you learn to give proper instructions and since you do not know how to, I have taken care of that for you. Wishing you all the outcome you deserve for the level of service provided.

Super shady company, don't trust these reviews.... She is more concerned with reviews than getting back to customers emails. Doesn't even bother to reply. Tracking: LB470740490US #5036 Ordered last October still no product, nor a response to my last few emails.

Horrible customer service! The worst company I have ever had to deal with. I never received my order, due to shipment issues. No response to emails, I’m trying to get my money back it’s been 6 months.