Bask Bank™Reviews of baskbank.com

American Airlines offered a promotion to open a bank account. I followed the link and was immediately rejected.

My account was locked and I called the customer support to reset it. The lady was asking for my account #. I haven't made any note of my account # and I said I don't know. I asked why can't you lookup based on my account loginId. She said she can't and needed my account type and account #. I asked if any other way, she can help. She then was raising her voice and kept saying the same thing. I asked what other information, due you need to unlock my account. She said, it depends on person to person. I just said, thank you (person to person made me laugh). How come information needed to unlock an account vary from person to person. Very pathetic customer support and very pathetic system. Remember to make a note of your account #, account type and other details (security questions) etc., otherwise you are screwed (like how I am now) and you can't enter the system (I am still figuring out what should I do). Having deposited a very very large amount, now, I am literally without any idea on how would I unlock my account (as I don't know my account #).

They lure you in with high rates but DO NOT, I repeat DO NOT set up an account with them. I requested a transfer and was was verified via a phone code. Then mysteriously the transaction was put on hold even though it was well below the maximum limit. Support via email has not responded and the phone support is a joke. No call back ever after boing placed in a queue. Was on hold for over an hour and gave up. I would cancel if I could but I can not get in touch with support. Beyond awful!!!!

ive asked this bank to cancel and to deete my account. ive waited and the wont do it.

This bank is abhorrent. I made an initial deposit after registering my account, then my user was disabled without any explanation. I called them, but they said the same, that they can`t clarify my request due to fraudulent activity from my side. Deposit was not returned to my original payment method. Stay away from this bank.