Bask Bank™Reviews of baskbank.com

I wasted almost an hour trying to open a high yield saving account with this bank. I have a perfect FICO score and several online bank accounts and after 3 phone calls and 4 times filling out their application online, I received an email denying my saving account. I AM TRYING TO PUT MONEY IN YOUR BANK!!!! How dumb are they to refuse a saving account??

Rude and unhelpful customer service representative. Do better… I’m considering pulling my money and investing elsewhere.

I had a CD (Certificate of Deposit) account for 6 months which was due to mature in December 2023. I called in advance of this to open a new CD account, because the new rate was significantly higher than the rate I locked in previously. I was told by the rep that it wasn't necessary to open a new account, because if I just allowed my existing account in place after maturity, it would "automatically renew at THAT rate". Suggesting that the account would automatically qualify for the higher rate. So, based on the leading word of the customer service rep, I did not open the new account. Low and behold the rate on their CD then dropped, and so my account rolled over to a lower rate than the one I would have had if their rep had not meddled and provided me with misleading information. I relied on the guidance of their rep and I got burned as a result. When I raised this with them as a complaint, they reviewed the situation and the call and their resolution was to deny me of matching my CD at the higher rate and stating that the representative did not tell me not to open a new account. I agree with the fact that she did not tell me not to open an account, but I maintain that her advice caused me not to open the account because she told me I didn't need to. That's a direct consequence. Due to the timing of my complaint, their delays in addressing the complaint, and then rolling into the Christmas holidays, my account fell out of the "grace period" and now if I wish to close the account before June 2024, they want to charge me a $2,000 penalty. I don't consider this a fair business practice at all.

The worst. stay away. !!! Made a $2000 transfer and they took $4000 and refused to reverse it -very scary. When you call they give you a song about how they're working on it -over drew my checking and it's been 2 weeks and haven't reversed it. Cant wait to close the account

Tried to set up joint savings account on my desktop computer. The application went fine until they required I use a link sent to my cell phone to complete the process. The link "requires" the use of Google Chrome on Android phones. As I have Chrome disabled on my phone and never use my phone to access the internet, this was a very stupid management decision to have this requirement. Even tried the link on my desktop using Firefox and it won't work as it requires Chrome..... We have three other online bank accounts and never had such problems setting up accounts as with Bask Bank that refuse to use your desktop computer for the application process.

My identity was stolen to open an account at BASK. Contacted Bask, told tough luck all information was mine so it had to be me. Scammers ran a bill up past 6000.00 Contacted FBI, to backlogged. DO NOT GET TAKEN IN BY THIS BANK!!

Have had an Internet High Interest Savings Account for over a year. Yes, the interest rate is high, but if you need "customer service", forget it! Wanted to add my husband to the account and attempted to do so for TWO WEEKS! The issue? You must do this through a phone app. My location renders phone reception poor at best and the transmission of photographs (drivers license and face) would not go through. Tried numerous times. Contacted the "customer service" line four times and asked if there was another way this could be accomplished. May I email the photographs? Was always told to try again. I'm done! They obviously don't want additional money in my/our account.

It’s incredible, I can not reach their customer service at all. There is no one to speak to If scam happens on my account. Very very scary.