BaseusReviews of baseus.com

J’achète un Baseus Bowie 30 Max Noise Cancelling Headphone. Je le reçois le 08 Novembre et c’est la déception. Qualité très médiocre, son très moyen. Seule qualité le réducteur de bruit. De plus, l’arceau a un angle qui serre énormément la tête et me blesse en peu de temps l’oreille. Bref je demande le retour et le remboursement via le site le 09 et j’attends toujours le formulaire pour le renvoyer. Le service client fait le mort ! Surtout éviter cette marque qui n’a aucune considération ni respect pour ses propres conditions générales de vente !

Brand und Elektroschockgefahr!! Nicht EU-Konform. Chinesischer Hersteller/Firma, mit schlechter Kundenbetreuung, und grottenschlechte Qualität.

Please don't waste your time buying these. Sound is terrible. Waste of money.

I bought a few products from Baseus but one of the items (a powerbank) had clearly been taken out of the box as the box was dirty, had scratches and worn, someone have used this powerbank, maybe to charge their phone on the storage house. The unit was also with dirty fingers, the inside of the box was missing warranty leaflet and the thin protective bag it’s normally put in and the manual was torn. How do I know what the product and packaging looks like - I had ordered 2 of the exact same model, one black and one white. The white had only one line on charge status, the black one 3 lines. I could live with this issue - but the problem was that this white PB was supposed to be a present for a girl. How could I give someone something like that? She would think that I bought a used product as her present. I contacted Baseus customer service and sent both video and images for them to see the issue. They replied “it’s custom who have checked it, and we can assure that the product is fine”. Yeah I’m sure - but I had to go buy a new present for my friend. They offered med a compensation for 3 euro. On a 99 euro order. I told them to keep the 3 euro and maybe invest it in courses for better customer service for other future customers. I have never witnessed such a stingy company ever before. Good riddance. I’m not coming back, that’s for sure.

The items are defective and they refuse to let me return

Poor quality products. Did not last 1 year. No warranty compensation. Will not buy again.

Ich habe eine Powerbank bei Amazon erworben, die aufgrund von Brandgefahr zurückgerufen wurde. Ich habe nach 6 Wochen immer noch keine Erstattung erhalten und werde nur hingehalten und vertröstet. Kundenservice ist eine Katastrophe. Nicht zu empfehlen!

@baseus pls help. i just bought the 30k battery bank and i used it to charge my mac book and then i unplugged it from my computer and it the battery bank doesnt turn on ever since i unplugged it from my mac.the battery bank is less than 24 hours old and its dead. pls help