BaseusBaseus stands for “Based on Users”, a consumer electronics brand creating seamlessly practical and aesthetic products, that integrate design, research and development, production, and sales.Our product catalog covers chargers, audio, lights, home appliances, car accessories, phone protectors, and more, catering to the authentic demand of over 300 million users worldwide.
Baseus (baseus.com) has 310 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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Appliances & Electronics · Twinsburg, Ohio
Excellent
Appliances & Electronics · MILLERSBURG, Ohio
Excellent
Appliances & Electronics · Brentwood, New York
Excellent
Appliances & Electronics · Fort Lauderdale, Florida
Excellent
Showing 140 reviews with 1 star · Clear filters
nino B.
ich habe sehr viele powerbanks von baseus gekauft. leider musste ich die hälfte vorzeitig entsorgen, da defekt. heute ist eine powerbank von baseus defekt, die ich vor 6 monaten gekauft habe. funktioniert nicht mehr. ich werde zukünftig nichts mehr von baseus kaufen. relativ teuer, qualität mittemässig
Mark
I STILL haven't received my product. Longest I've waited EVER on anything that I have ever ordered online. UNACCEPTABLE!
Lance B.
Baseus does not care about its customers. You have my money, and make it almost impossible for customer to return item for refund. Product is substandard crap.
Omar A.
Can’t even get it on. I press the on button once. Doesn’t work. Press and hold it. Doesn’t work. The only way I get the screen on is if I’m charging the power bank itself. As soon as I unplug it from the outlet , it’s dead
Andrej M.
Took my money and didn’t deliver the goods. It’s been a month now. Customer support constantly lies. Now they are trying to screw me over by sending the goods again. However only 3 out 5 because the prices have changed since then. Stay away from them and choose companies more reliable.
KEVIN M.
Could not use the rebate coupon to buy a replacement charger. There was no way to apply the coupon in the payment phase of placing an order. The system rejected the coupon number as invalid. In addition, I ordered a small vacuum which requires 5 hours to charge but works for only 10 seconds. Overall, there’s nothing good about my customer experience - bad product quality, bad customer service.
MattB
The 12 in 1 hub I ordered wouldn’t work for 3 screens, so as it is I have to work around it by plugging an HDMI into my laptop in addition to the hub so I can have 3 screens.. now, about 2 weeks into using it, it doesn’t consistently power my screens… my second screen just keeps shutting off and turning back on. If I mess with the usbc sometimes it turns back on, but either way this hub is garbage. I wish I could figure out a way to return it but I’m having a tough time there too… better off going to Amazon
Tim P.
The Nomos I bought is not working properly. When speaking with support they have a strange resistance to accepting there is anything wrong and even offered me a measly $10 to just keep it. I've been pushing back and I want to return it but they're very resistant. It's eroded my confidence in them as a company and I will no longer be purchasing any BaseUS products.