BaseusReviews of baseus.com

I had to ask for a return label 10 times and still havn't gotten it.

I ordered AirPods based on an ad, only received a defective product. When I reached out to customer support for assistance, I was met with rude and unprofessional behavior. Not only did the AirPods not work, but the support team also treated me poorly, using disrespectful language and failing to resolve my issue. This experience was frustrating and disappointing. I will not be purchasing from baseuspak.com company again. We don't have extra money to spent on useless products.

I haven't received my order

Baseus did not honor manufacture warranty on two of my purchases. They give excuses "purchased from a third-party online store" or "please contact the platform". It's called manufacture warranty!

My thing is it’s probably not the company but it’s how they run everything if somebody online order something they should let this person know. Let that person know what day is coming in or if it’s gonna be a delay or something they don’t reach out and say oh yeah, it’s gonna be another week. I’ve been waiting almost 3 weeks For a package and then when I finally get my package, they didn’t never let me know when the package was coming to the last minute, so I’m not mad at the company I’m just mad at the procedure or how they want running everything.

TRASH HEADPHONES, AFTER 7 WEEKS THEY JUST STOP CONNECTING TO MY PHONE, I MADE IT 30 SECONDS INTO A SONG AND IT DISCONNECTED 9 TIMES, HORRIBLE

Ridiculous. Back and forth for me to return my headphones only to tell me they don’t provide any return labels or pay for return. They provided an address, after a couple weeks of going back and forth as to why I wanted to return the headphones and offered me a 5% discount for keeping the stupid things. Worst experience with customer service in a long time. A complete waste of time. Would not even take a free head phone from them. Ridiculous.

It still hasn't arrived, and the tracking hasn't updated since January 24th.