BaseusReviews of baseus.com

Good product I keep. Give one star because no less than this.

Never worked from the start

DO NOT BUY FROM BASEUS!! Baseus is a scam company and advertises free returns, but they don't tell you that they have a 7-day return policy. You have to search through their entire site and their return policy is unclear. When my item arrived on September 15, they argued that it had arrived three days earlier. All packages in my community are logged through an Amazon locker and scanned immediately upon entry, so their claim is false. They refused to allow me to return or exchange this item. Any company that has a 7-day return policy is UNREASONABLE! Bottom line: They refused to accept a return or exchange, even though the item I purchased ended up having connection issues. Baseus is NOT a good company, and this will be the last time I take their advice—or ChatGPT’s advice—on purchasing from them.

2 months after buying, cord won’t retract.

Compré unos auriculares, me dejé llevar por los descuentos, despuesme dí cuenta que som falsos descuentos ,porque el porducto no tiene calidad. Los auriculares dicen que eran de cancelación de ruido pero no cancelan absolutamente nada. Me siento engañado

Baseus offers a return policy allowing returns, exchanges, and repairs within a specific warranty period for manufacturing defects. While the initial claim of "free return" is misleading, customers can get repairs or exchanges for free within the warranty period. However, for non-quality issues or non-defects, customers are responsible for return shipping costs.

My bad to order from them they use the worst carrier the package is lost and they debate with me to wait for almost a week till they send me replacement. Not sure if the quality of their product shall be as the quality of their couriers

I want to share my horrible experience with baseusindiaofficial so others don’t fall into the same trap. I purchased the Baseus C02 Go Magnetic Car Phone Mount from their official site for ₹1799, expecting reasonable quality and support since they advertise a 1-year warranty. However, the product didn’t even last 10 days – the glue on the velcro started peeling off, making it completely useless. What’s worse: Their Contact Us page doesn’t work (which they say is needed to claim the warranty). Emails sent to them are completely ignored. Zero support whatsoever. These are clearly cheap Chinese-made products being sold at a very premium price, with absolutely no customer service or accountability. The same product was sold out on Amazon, which would’ve provided proper buyer protection and support in such cases. My strong advice: 👉 DO NOT buy from baseusindiaofficial. 👉 Stick to trusted platforms like Amazon for at least some warranty and support guarantee. Scammers like these should not be allowed to thrive.