BaseusReviews of baseus.com

I purchased the Baseus Rapid Series 3-in-1 Cable (USB-C to M+L+T, 20W, 1.5m – CAMLT-SC01) specifically because it was advertised as a 20W PD fast-charging cable, with claims including charging an iPhone to 60% in 30 minutes, support for 18W/20W PD, and broad device compatibility. In real-world use, the cable did not perform as advertised. Using the same PD charger (Anker 336) and the same iPhone 16, I ran a side-by-side comparison: My existing cable charged the phone from 30% to 80% in 30 minutes The Baseus cable took over an hour to achieve the same result I contacted customer support expecting a reasonable discussion or troubleshooting. Instead, the experience was deeply disappointing: No response to email or WhatsApp for over 24 hours When a response finally came, I was told the cable is not a fast-charging cable, directly contradicting the product listing I was then told I must drain my phone to 0%–60% to file a complaint, despite Apple recommending the 30%–80% range for battery health When I suggested testing within this safe range, I was told they do not run tests “on a customer’s whim or Apple’s”, The same tech also told me that you are talking as if never in your life has your phone's battery died..lol. I was also told MFi certification is a “gimmick”, which raises serious concerns about product standards When I reported that the micro-USB output was not working, I was asked to provide video proof, as my word was not considered sufficient The tone of communication was dismissive and unprofessional, including sarcastic remarks about phone batteries dying “lol” This is not the level of service expected from a brand positioning itself as premium. Dismissive customer support made this experience extremely frustrating. I regret purchasing directly from the Baseus website and wish I had bought this product through Amazon, where customer protection and accountability are far stronger. I hope management reviews this feedback seriously and improves both product transparency and customer support standards. Raj Mashruwala

You sent my order to someplace that I haven't lived in 5 years,and refused to resend my order to the correct address. I will never do business with your company again.

My order laptop power bank stopped working after one month of purchase and I barely used it. I have reached out but no response yet. Very disappointed!

2 out of 2 chargers caught fire. Bought on different times, few months apart GaN5 Pro 140w, roughly on second year caught on fire. I also bought 5 cheaper Baseus USB 10w chargers and 3 out of 5 have stopped working, but at-least they did not catch fire.

I've been waiting for more than 20 days to ship my Black Friday order. They didn't. Instead they've said that it will take till January to ship. Is this a joke? Is this even a real company?

I Never buy something again from baseus, i ordered cameras, was not happy with the quality and i immediatly want to send it back after few days, they first try to convince me and didn't want to send a return ticket. After complain in paypal they immediatly send me return ticket but its not for free!! Shipping cost payed myself 21€,they wont refund me this cost. Big shit company I saw ever. I never recommend someone to buy here! Keep distance!!

I really put a lot of time and research into this company with its claim of "100% money back guarantee" within 7 days is a joke. I got a new $80 "power bank" model "Baseus PicoGo Ultra-Slim Qi2 Magnetic Power Bank 10000mAh" was dead on arrival. I have told them in multiple emails now it is a dead device. Now they want me to prove it with an emailed video. I've tried that option and the smallest I can get the video to send them what they "need" is way too big to email. Their policy of "free 7 day warranty zero-questions asked" is fake as can be. They will put you through the wringer just like with me. I would never buy another Baseus product as long as I live. My honest opinion.

Earbuds do not work.