BaseusReviews of baseus.com

Macht euch einen Gefallen und bestellt keine Powerbank bei Baseus. Innerhalb von 3 Monaten habe ich 3 unterschiedliche Powerbanks von Baseus erhalten. Bei der ersten hat das Wireless-Laden nicht funktioniert. Die zweite und die dritte funktioniert weder das Laden über Kabel, noch das Wireless-Laden. Als Entschädigung wurde mir ein ganz spezieller 5 % Rabatt angeboten. Darauf verzichte ich sehr gerne. Hände Weg von Baseus.

I ordered their newest security camera, but it didn’t have the reach that I needed, so I wanted to return the product. There is no return option on their site, so you have to contact their service department. First thing they reply with is that you need to pay for the return cost yourself, but if you want to keep the product, you can get a 10% discount. I replied that I just want to return the product. Than another reply with a 30% discount, if I would keep the product After replying that I just want to return the product, I finally got a return sticker. I returned the product the same day, with a track and trace code. After that they asked me twice for the track and trace code, because they couldn’t locate the shipment. In the meantime I received a confirmation from the courier that the package was delivered at their warehouse (Amazon). After that another request from them to sent the tracking code again. It’s now a couple of weeks since I sent the product return, but I still haven’t got a refund! I think their logistics is a mess! I hope to get my refund soon 😣

They are committing fraud. I sent a $2 deposit for the early-bird offer to buy the camera when it became available. They took the money but never sent any email updates about the camera. Now that the camera is available, they are not selling it to me for the promised price of $129.

Bought a Baseus 100w powerbank, it does not charge after just x3 time of use. The % is flashing and just goes down. Of course the cables and adapters are good, I used the same ones to charge it before to 100% with no issues. Cool design though.

I purchased the crowdfunding security cameras and when I received them I thought they looked and felt like quality, unfortunately they lied about the zoom and it is nothing like stated, the quality is atrocious and grainy. I have had nothing but issues with both units and sent the uploads etc to them and never got a reply even a month later. Same issues still exist. I told them immediately I wanted to return them for a refund and they refused, simply stating that I have a warranty. What good is a warranty on a product that does not do as advertised? Both Arlo and Riolink not to mention Eufy, have better quality for same price and less with superior zoom image quality, nothing like this useless grainy image from Baseus.

I didnt like the products Worst qaulity and was not able to conmect to my phone The return option is also worst

Bought a charger - doesn't work, shuts off randomly. Customer service is of no help.

I ordered a pair of Baseus Bowie earbuds from Aliexpress last week and they were malfunctioning. The ANC didn’t work at all even though I tried resetting them and downloading the specific app to change settings. I opened a return case because I thought they had a 'free return shipping' policy. To my surprise, I got a message from Baseus saying I, as the customer, have to pay the return postage myself, which is almost as much as the headphones. They even sent me their address in Chinese without taking the time to translate it. I contacted AliExpress support and received a copy‑and‑paste answer. They are dragging out the conversation without any real solutions, asking me to provide screenshot from their own page, and keep calling me 'dear'. It feels frustrating and unprofessional. I’ve read that others in the reviews saying they didn’t get the shipping fee back from Aliexpress nor Baseus, and some only got partially refunded by Baseus. I opened a case with PayPal, but I’ve read that some people didn’t get help from them either. Don't know what to do. I’m going to stop buying from AliExpress AND Baseus from now on. It's a lesson, and not worth the headache!