Custom Basements LLCReviews of basements.com

Did a good initial installation.When a problem occurred they fixed it in a timely manner.Would recommend them to potential accounts.

Did what they said they were going to do. Basements dry for the first time in forever. Lose a star because they are way more expensive than the competition but I bought it for the warranty. No one touches that.

The system is working overtime at our house. These weeks of rain on and off has kept our basement system busy.

The crew was unaware of the inability to run the piping through to the back yard, but did run it out to the front. The piping is very visible and not particularly attractive but it is what it is. Seems to be working fine. Also they were a little sloppy and splashed "cement" on my cellar door which is now hardened. Overall as far as I could tell they did a good job except for the aforementioned item.

Our installation was excellent! We are 100% satisfied. We were promised a free dinner at a restaurant of our choice by the salesman during the initial contract signing, when we signed. We never received it, and after calling about it, received nothing but excuses. If your going to promise extras, deliver as promised.

My system was installed 3 years ago and NO water in my basement!

They did a nice job and came back when we had some seepage. Just wish they did the electrical work too.

The crew started the day after Christmas. They arrived on time and ready to work. They were all good guys and very hard workers. They completed the job in less than expected time and with only a few minor issues. When tying the sump drain pipe into my drainage pipe they broke the pipe. They immediately told me and didn't try to hide or deny it. I took pictures and sent it to the office. They put it in my file and said they would take care of it if there were any issues. A few days after the job was completed in noticed a few holes for the vented drain plugs had not been drilled. They quickly sent someone to complete the drilling. The biggest issue was they didn't cover all the belongings they had me move to the center of the cellar with plastic as the salesman told me they would. Instead they made a half moon plastic wall around the stuff. Needless to say I spent a lot of time the next few weekends cleaning the belongings. As far as the waterproofing everything is working well. Over the past two months we have had a considerable amount of rain and melted snow. I have not seen any water. I am looking forward to the spring and summer downpours to really test it! If the system continues to work it will provide us a considerable amount of piece of mind. From what I have seen so far I think we are going to be extremely happy! With the exception of the belongings not being covered we were extremely happy with the job. Our salesman wasn't pushy, the office people were very good from the scheduling and warranty follow up and the crew worked extremely hard. Overall I would give the experience a 95 out of 100 so far.