Gary and Joy P.
Customer Service not good
We had to call this company back 6 times to fix the water management system in our basement. We had to have service for several spacer areas that still held water in them. The spacers had to be removed and the system installed. We started this entire project early May 2016 and it was not until mid-October 2016 did the work actually get completed correctly. Had water under the window in a spacer area that had to be redone/we had another spot where water was in a stud and that to be redone. Finally, we had to remove our basement stairs because the first crew did not tell us to get the stairs removed prior to their arrival to do the entire job. Actually they never told us to remove anything until they came back for the final repair this past weekend. All in all the service manager and customer service people in the office held the completion up of this job forever. Basically, we paid the entire bill upfront and then we were held ransom for service/repairs to be made. The water management system does work but this was a painful experience. We could not start reconstruction on our basement because of all of the hold ups. It should not take months for service repairs on a job that was not completed correctly the first time.