Barnett CrossbowsReviews of barnettcrossbows.com

I purchased crank cocking device using my PayPal, I called them almost two weeks later and they telling me that my order was canceled without letting me know via email or phone call! They told me there was some error on their side so I made new order using PayPal account and same thing!...then I paid with my credit card i call them the next day if everything is fine with my order and they telling me same thing! I have wasted weeks with them. If I knew that’s how they treat customers I would never buy Barnett brand. I don’t know why they don’t care about customers who are willing to spend money? I have never experienced issues with my online transactions on other websites.

In this case I am reviewing Barnett Crossbows' customer service, or lack there of. I hate that I have to choose 1 out of 5 in this case, because Barnett has honestly earned a true zero 0! I've been calling and emailing Barnett for 3 months straight. In all of that time I have never made human contact. Every email has gone unanswered. And every call ended in a message stating to call back during business hours, even DURING business hours! 1 out of 5 does not make sense in a case like this, because I have received absolutely NO customer service at all from Barnett. So while being forced to give a 1 implies their customer service really SUCKS, even that 1 is HUGE overstatement! It doesn't suck, because it doesn't even exist! ... Ever sense Plano purchased Barnett, they have dropped to the bottom of the barrel in absolutely EVERY category, and to top it off they then abandon you after they've taken your money... Trust me, just pay a little more, get a better bow, save yourself all of the hassle and disappointment; because that is ALL that Barnett represents now.

I have a wildcat C5, shot maybe 20 times, now the arrow is released when you push the safety off. When i asked to fix they wanted me to pay for the repair since it was out of warranty. I feel it's more of a safety issue and not a warranty issue. I won't be paying for this and feel I've already wasted my money. I won't be paying for any Plano products in the future.

After having my Wildcat C5 misfire tangling the cocking string around my hand and almost breaking my fingers. The handle to the cocking rope busted a hole in the foregrip of the stock.. I wrote five emails with no reply then finally called them and all they did was give me the run-around!! With that being my third Barnett crossbow I can say this I will never buy a Barnett crossbow again their customer service sucks and they are done in my days of hunting

One word comes to mind crap the bows are ok not the best as some would like to say;but it's all about money really they dont care if you need help with something they are useless at helping out with problems. They just sell you the bows they dont know the answers to the questions you ask; they just Google it when your on the phone. The people answering the helplines have never shot a bow nor held a bow; there just ex mc Donald's workers that couldn't stick with the nuggets; they dont need knowledge on crossbows just fingers to pick up the phone and away they go; back on Google. Very very poor company shame really they let there selfs down

Shot maybe 30 arrows on new Droptine crossbow and then the string jumped the pulley. Got a RA from Barnett to return it and that was 2 wks ago. I have heard nothing back and cannot get thru to customer service. When I select individual purchaser it transfers me to a dead line with nobody there, I have tried this 10 times with same results. I called back and selected the dealer option which at least got me on hold for someone but eventually selected the call back option. 20 minutes later I got a call back but when I answered after the 2nd ring they hung up without saying anything. WORST customer service I've ever dealt with. If you are thinking about buying a Barnett crossbow and customer service is important to you, I'd suggest you try calling their customer service first and if after that experience you still want to but one then all I can say is buyer beware!