Barnett CrossbowsReviews of barnettcrossbows.com

DO NOT BUY A BARNETT CROSSBOW! 3 things will happen 1st-you will have limb failure,2nd-they will not reply to an email no matter how many you send,3rd-they won't answer their phones either,was on hold for 30 minutes twice and no one answered,my local archery shop can't even get his sales rep.to return his calls! Not very professional.

I bought a crossbow from a nationwide company (wont let me spell it lol) and actually like it alot. Killed a nice size doe with it within the first 2 weeks of getting it. I went online to get a sling for it and saw they had a rebate at the same price. Rebate started less than 24 hours from when i bought mine so i tried calling their customer service to see if they would honor it as the price was the same, only thing that changed from the time i bought it was the rebate. Takes forever to get someone on the phone, sometimes there is a call back option. Finally got someone on the phone and they told me to call another department who referred me back to customer service to get permission to approve the rebate... but you cant get anyone on the phone. The company that sold me the crossbow and they dont even have any connections to them. I dont often complain, but just based on the customer service... i dont think i would buy from them again.

Do not Buy a Barnett Crossbow!!!! I have called customer service a several occasions and no one would answer. I bought a Hyperghost 425.Cannot get this bow to pattern on a target,Also there are not any bolts to purchase any where in the country.I am in a business where communication is everything.If Barnett is going to ignore there customers they should get out of the crossbow business.

Bought brand new barnett crossbow. First fire limbs broke. Called multiple times and after finally reaching someone told i could not exchange for new bow that would have to ship back and have repaired. Was told I would receive email with shipping label for return. Have yet to receive. Emailed 3 times and have yet to receive a response. Paid 500 for something that didn't even get to use once. Should be able to get full refund at this point but they won't do that. In fact they aren't doing anything at all. Have never received such poor service.

Would not provide replacement parts for my daughter's Quicksilver bow. One of the limbs cracked after a few times use, and all I wanted was to buy a new limb to replace this. Guess I'll have to buy her a new bow, but I will stay well clear of anything from Barnett. "Unbeatable customer service"? I don't think so!

There should be a zero star option for their customer service. I emailed them Dec. 30th 2019, 2 days after purchasing to advise of 2 issues. I got an email response 4 MONTHS LATER on 4/2/20 with the simple question "What bow is this?" I responded with the information and of course to advise that waiting 4 months for a response was ridiculous. It is now August and I have yet to hear back from them, even sent a follow up email in Mid May. Buy another brand, these folks are a joke,,,,,here is what they state on their website homepage..."WE'RE DEDICATED TO EARNING YOUR TRUST THROUGH UNBEATABLE CUSTOMER SERVICE" Obviously they do not follow their own credo.

Terrible service! I ordered from them May 30 and paid for 2 day shipping....still waiting. I called about it and was given the run around. Fraud,false advertising and lies. Poor company! (Update) Now they tell me there is no record of my online purchase. Basically I have been robbed!! I will be filling a fraud complaint with the BBB and will contact an attorney. Someone needs to hold these crooks accountable!

I bought a whitetail str 2 years ago , didn’t d shoot more than 20 arrows . I had surgery on my shoulder before hunting season . Went to go hunting in 2019 and the main string started to come apart. I’ve tried numerous times to get a replacement but without success. Sad I went hunting anyway, and the string broke while I pulled it back . Almost knocked me out of the stand . I really liked it at the beginning , but after all the negative comebacks from Barnett o would never buy their product again!!!